Responsable Supply Chain Servicio al Cliente

Eli Lilly; Madrid; Presencial; EUR 50.000 - 70.000; Jornada completa

Descripción de la vacante

A global healthcare leader is seeking a Customer Service Supply Chain Manager in Madrid. The role involves ensuring reliable supply service, managing customer orders, and developing the Customer Service team. Candidates should have at least 4 years of experience in Supply Chain within the Pharmaceutical Industry and possess advanced English skills. This position offers a chance to work in a demanding international environment.

Formación

• Minimum of 4 years of experience in Supply Chain within the Pharmaceutical Industry.
• Advanced level of English (C1), both spoken and written; additional languages are a plus.
• Demonstrated knowledge of Good Manufacturing Practices (GMP).

Responsabilidades

• Supervise and develop the Customer Service team.
• Ensure smooth communication between the factory and affiliates.
• Manage demand from order receipt to delivery.

Conocimientos

Leadership

Teamwork

Communication

Problem-solving

Customer orientation

Educación

University degree in Engineering or Health Sciences

Herramientas

SAP S4-HANA

TMS

Descripción del empleo

JOB DESCRIPTION

At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our employees worldwide work to discover and bring life-changing medicines to those in need, improve disease understanding and management, and give back to communities through philanthropy and volunteerism. We are committed to our work and prioritize people. We seek individuals determined to improve lives globally.

Position Overview

Reporting directly to the Supply Chain Leader of the plant, the Customer Service Supply Chain Manager ensures the best reliable supply service to affiliates of the products packed at the Alcobendas plant. This involves executing customer orders, understanding specific needs of each affiliate and product, and managing human and material resources effectively to meet departmental goals and promote professional development.

Key Responsibilities

• Supervision, leadership, and development of the Customer Service team: Market Coordinators and Documentation Coordinators.
• Address customer needs, ensuring smooth communication between the factory, affiliates, and Global Supply Chain.
• Demand management from order receipt to delivery.
• Support launch plans for new products and presentations, as well as discontinuation processes.
• Lead the Distribution Process Team.
• Active member of the Plant's Flow Team, monitoring at-risk supplies and prioritizing urgent shipments.
• Participate in SRM with global transportation providers.
• Support periodic VAT inspections and evaluations for OEA certification.
• Coordinate with Global Logistics on transportation route reviews and changes.
• Assist in implementing new releases of TMS and SAP S4-HANA systems.
• Maintain Operational Standards for Supply Chain Excellence (OSSCE).
• Prepare the department's Business Plan.
• Control departmental expenses.

Required Profile

• University degree preferably in Engineering or Health Sciences.
• Minimum of 4 years of experience in Supply Chain within the Pharmaceutical Industry, with valuable team management experience.
• Advanced level of English (C1), both spoken and written; additional languages are a plus.
• Interest in a demanding, high-visibility international role within the plant.
• Excellent interpersonal skills: leadership, teamwork, communication, customer orientation, decision-making, active listening.
• Organizational skills: prioritization, problem-solving, attention to detail.
• Technical skills: demonstrated knowledge of Good Manufacturing Practices (GMP) and their application in the pharmaceutical industry.
• Willingness for possible international relocation.

Lilly is dedicated to providing equal employment opportunities for individuals with disabilities. If accommodations are needed during the application process, please complete the accommodation request form. Lilly does not discriminate based on age, race, color, religion, gender, sexual orientation, gender identity, national origin, veteran status, disability, or any other protected status.

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