Remote Graduate Customer Success Manager — Ubuntu & Open Source

Canonical; A distancia; EUR 50.000 - 70.000; Jornada completa

Descripción de la vacante

A leading technology firm is seeking a Customer Success Manager to ensure excellent user experience with their products. The role involves resolving customer inquiries, enhancing documentation, and driving customer engagement initiatives. The ideal candidate has a strong customer-facing background, empathy, and a passion for technology, particularly Ubuntu, along with great presentation and organisational skills. Join this remote-first company and enjoy a unique work environment that values continuous learning and development.

Servicios

Personal learning and development budget of USD 2,000 per year

Annual compensation review

Recognition rewards

Maternity and paternity leave

Employee Assistance Programme

Formación

• Customer-facing experience is required.
• Empathetic individual with a natural drive to help others.
• Passion for technology, especially Ubuntu, is mandatory.
• Excellent presentation and organisational skills.
• Ability to work collaboratively with various departments.

Responsabilidades

• Support customers by resolving ticket requests.
• Enhance documentation regarding problem-solving and onboarding.
• Drive customer campaigns through digital interactions.
• Identify high potential and high-risk customers.
• Onboard new customers and introduce them to Canonical products.
• Collaborate with Sales and Support for engagement plans.
• Engage with customers to ensure risk identification.
• Collect customer feedback for product reviews.

Conocimientos

Customer-facing experience

Empathetic communication

Passion for technology

Excellent presentation skills

Strong organisational skills

Team player

Descripción del empleo

A leading technology firm is seeking a Customer Success Manager to ensure excellent user experience with their products. The role involves resolving customer inquiries, enhancing documentation, and driving customer engagement initiatives. The ideal candidate has a strong customer-facing background, empathy, and a passion for technology, particularly Ubuntu, along with great presentation and organisational skills. Join this remote-first company and enjoy a unique work environment that values continuous learning and development.