Remote Bilingual Customer Support Consultant - German/English

SupportYourApp; Granada; A distancia; EUR 25.000 - 44.000; Jornada completa

Descripción de la vacante

A leading customer support service provider is hiring a Customer Support Consultant to deliver exceptional support through emails and calls. The role demands excellent English and German skills and experience in customer support, preferably in banking. Enjoy the flexibility of fully remote work, competitive compensation in USD, and a range of employee benefits including paid training and a supportive, inclusive environment for growth. Join a diverse team serving customers worldwide.

Servicios

Fixed schedule: 9 AM - 6 PM CET

Fully remote work opportunity

Inclusive international environment

Good bonuses for referrals

Paid training and probation

Formación

• C1 level in spoken and written English and German.
• Experience in customer support, preferably in banking or financial services.
• Personal laptop with at least 8Gb of RAM and stable internet connection.

Responsabilidades

• Provide exceptional customer support via emails and calls.
• Manage partner requests according to assigned tasks.
• Maintain clear and structured case documentation.

Conocimientos

Excellent English skills

Excellent German skills

Experience in customer support

Analytical skills

Attention to detail

Herramientas

Zendesk

Jira

Descripción del empleo

A leading customer support service provider is hiring a Customer Support Consultant to deliver exceptional support through emails and calls. The role demands excellent English and German skills and experience in customer support, preferably in banking. Enjoy the flexibility of fully remote work, competitive compensation in USD, and a range of employee benefits including paid training and a supportive, inclusive environment for growth. Join a diverse team serving customers worldwide.