Regional Admissions Manager

International Schools Partnership; Madrid; Presencial; EUR 35.000 - 50.000; Jornada completa

Descripción de la vacante

An international education organization in Madrid seeks an Admissions Manager to lead the admissions process, ensuring exceptional customer experiences. The ideal candidate will have native-level fluency in English and Spanish, extensive experience in relationship-based sales, and proficiency in CRM systems. Responsibilities include managing the admissions pipeline, analyzing data for strategy improvements, and collaborating with marketing for promotional events. Join a dedicated team focused on fostering positive relationships and accurate data management.

Formación

• Native-level fluency in English and Spanish (spoken and written).
• Proven experience in consultative or relationship-based sales.
• Demonstrated experience using CRM systems for lead management.
• High level of accuracy, organization, and attention to detail.
• Excellent interpersonal and communication skills.

Responsabilidades

• Lead the admissions process from first contact to enrolment.
• Manage interviews, tours, and meetings with new families.
• Use the school’s CRM to record and track all enquiries.
• Analyze conversion rates and competitor activity.
• Collaborate with marketing to support campaigns and events.

Conocimientos

Fluent in English

Fluent in Spanish

Interpersonal skills

Attention to detail

Organizational skills

Problem-solving skills

Herramientas

CRM systems

Excel

Google Sheets

Descripción del empleo

Description

ISP School Admissions Manager Role Profile

JOB SUMMARY

The Admissions Manager leads the full admissions process with a focus on both exceptional customer experience and data-driven enrolment success. This role requires a professional who combines warmth, empathy, and relationship-building skills with strong organisational and analytical abilities.

The successful candidate will be responsible for managing the admissions pipeline using a consultative approach—guiding families through their journey from initial enquiry to enrolment—while maintaining accurate and up-to-date records in the school’s CRM system.

Working as part of the administrative and leadership team, the postholder will ensure that every interaction reflects the school’s values and high standards of professionalism, contributing to a positive public perception and the continued growth of the school.

KEY RESPONSIBILITIES

• Lead the admissions process from first contact to enrolment, providing a professional, consultative experience to prospective families.
• Manage interviews, tours, and meetings with new families, ensuring timely and effective follow-up.
• Use the school’s CRM to record and track all enquiries, ensuring data accuracy, timely updates, and regular reporting.
• Analyse conversion rates, enquiry sources, and competitor activity to improve strategy and performance.
• Coordinate entrance tests, evaluations, and other admissions requirements.
• Collaborate with the marketing team to design and support campaigns and events that promote the school.
• Provide clear KPI and performance reports to Central Office and the Leadership Team.
• Ensure excellent communication with families, colleagues, and stakeholders at all times.

JOB DESCRIPTION

The above details are not exhaustive. The postholder may be required to undertake additional tasks or responsibilities reasonably assigned by the Leadership Team.
This may include assisting in the creation and design of marketing materials, organising open days and school events, and providing general administrative support where needed.

EDUCATION AND SKILLS

Essential:

• Native-level fluency in English and Spanish (spoken and written).
• Proven experience in consultative or relationship-based sales, ideally in education or service-oriented environments.
• Demonstrated experience using CRM systems or databases for lead management and reporting.
• High level of accuracy, organisation, and attention to detail.
• Excellent interpersonal and communication skills.
• A flexible, positive, and “can-do” attitude, able to work both independently and as part of a team.

Desirable:

• Similar experience in a business, academic, or international school environment.
• Experience with marketing campaigns or event coordination.
• Competence in data analysis and reporting tools (e.g., Excel, Google Sheets).
• Understanding of customer journey mapping or lead conversion strategies.

ROLE-SPECIFIC COMPETENCIES

• Approachable and empathetic with students, families, and colleagues.
• Able to balance warmth and professionalism in all interactions.
• Team-oriented and cooperative, with strong problem-solving and follow-up skills.
• Communicates clearly, effectively, and with empathy both verbally and in writing.
• Demonstrates integrity, reliability, and commitment to maintaining accurate records and meeting deadlines.

Safeguarding statement
This school is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. All post holders are subject to appropriate vetting procedures and satisfactory Criminal Background Checks or equivalent covering the previous 10 years of employment history. We will also request references covering the last 3 years of employment.