Recepcionista De Hotel - (Barcelona)

The Hoxton Poblenou; Barcelona; Presencial; EUR 20.000 - 25.000; Jornada completa

Descripción de la vacante

A vibrant hotel in Barcelona is looking for a Receptionist to provide excellent service to guests. You'll be the welcoming face of the hotel, assisting with check-ins and resolving inquiries. Ideal candidates are fluent in both Spanish and English and have a positive attitude. Join a fun and supportive team in a dynamic environment.

Formación

• Previous hotel experience is preferred but not necessary.
• Must be eager to learn and adapt.

Responsabilidades

• Provide friendly and responsive service to guests.
• Handle guest check-ins and check-outs smoothly.
• Assist Front Office Manager with bookings.
• Respond to guest inquiries and provide local recommendations.

Conocimientos

Customer service

Team collaboration

Fluent in Spanish

Fluent in English

Positive attitude

Herramientas

Opera PMS

Descripción del empleo

Overview

Were looking for a Receptionist to join our team at The Hoxton, Poblenou! The Hoxton Poblenou in the city of Barcelona is our 11th Hoxton. The hotel boasts 240 bedrooms of different sizes, a large restaurant Four Corners with The Slice shop and La Bodega, a rooftop pool and our taqueria Tope, a bright and airy lobby, a multi-functional basement events space and The Apartment (our unique meetings & events concept). More about us. The Hoxton is a series of open-house hotels, each in a neighbourhood that we love. Ever since we opened our first hotel in Shoreditch, weve never just been about offering a bed for the night. We want to be more than that : proving style doesnt need to be sacrificed for good value and providing a place where guests can hang out alongside the locals and submerse themselves in the neighbourhood with vibrant, welcoming public spaces.

Reporting to Front Office Manager, you will be responsible to provide a naturally friendly, helpful and responsive level of service to all our guests, ensuring they are treated as individuals and will want to return.

What you’ll do

• You're the first face our guests see, and you have your own way of treating them as individuals, making them feel welcome and their stay special - the Hox way.
• Deal with the coming and going of guests, making sure all bills are correct and contain no surprises.
• Work with all our teams to make sure we're always busy, and help our Front Office Manager with any overbooking levels.
• Answer phones, sort out requests, give recommendations to the best show to see and the latest pop-up restaurant to try in the area - you're the one-stop-shop for our guests to turn to.

Requirements

• Individuals. Youre looking for a place where you can be you, no clones in suits here.
• Passion for hospitality whether thats a drink, a meal, an event or a bed for the night.
• Youre all about having a positive impact on the people you interact with, leaving them with a memorable experience.
• Youre not precious. We leave our egos at the door and help get things done.
• Youre up for doing things differently and trying (almost) everything once.
• If we got stuck in a lift together, wed have a good time and share a few laughs.
• You want to be part of a team that works hard, supports each other and has fun along the way.
• It\'s all about attitude for us, someone who enjoys being helpful to others; that person who makes you feel confident they can answer any question and who you'd want to stop and chat to.
• Previous hotel (or similar) experience is great, but it's not a must-have for us - if you're eager to learn we can teach you what you need to know.
• Must be fluent in Spanish and English. Catalan and additional languages will be highly valuable.
• Previous experience with Opera PMS is an advantage.