Project Manager Customer Success (Francés - Inglés -Español)

Orquest - Retail Smart Planning; Madrid; Híbrido; EUR 60.000 - 80.000; Jornada completa

Descripción de la vacante

A leading retail technology firm is seeking an experienced Project Manager to join their Customer Success Team in Madrid. You will be responsible for managing key projects that enhance customer experiences from onboarding to renewals. The ideal candidate should have at least 5 years of project management experience in software environments and be fluent in French, English, and Spanish. This position offers a flexible compensation plan and the opportunity to work in a hybrid model with an inspiring international team.

Servicios

Flexible compensation plan

Medical and dental insurance

Flexible schedule

Formación

• Minimum 5 years of experience as a Project Manager in software development or solution deployment.
• Experience in customer experience or customer success.
• Professional level in French, English, and Spanish.

Responsabilidades

• Manage Customer Success projects from onboarding to renewals.
• Identify growth opportunities and optimize channels.
• Develop tailored strategies for clients based on objectives.
• Work with product team on customer's needs.

Conocimientos

Project Management

Customer Success

Communication skills in French, English, and Spanish

Analysis and strategic advice

Descripción del empleo

About Us :

Orquest was born to serve the retail industry through Artificial Intelligence Workforce Optimization Software.

Orquest’s mission statement is "Every customer must be a reference and success" drives everything we do. We will continually listen to the changing needs of our customers to determine the direction of our software, service, and support.

That's why we're looking to recruit an outstanding Project Manager to join the Customer Success Team.

In this role, you will be responsible for managing CS department projects : identifying objectives, completing work plans, and monitoring them.

Your Key Responsibilities

• Responsible for Customer Success projects, adding value to every interaction, from onboarding to renewals, retentions, cross-sell, etc...
• Identify growth opportunities and optimize existing and potential channels.
• Develop customized strategies adapted to each client and context, responding to the client's business objectives.
• Work with the product team to adapt the product to the customer's needs.
• Ensure the projects are implemented within contractual obligations and regulatory requirements
• Prioritizing and managing team tasks to ensure client commitments are met.
• Build strong relationships with stakeholders and focus on their satisfaction to manage the customer relationship.
• Analyze customer adoption and usage of the product and offer strategic advice on maximizing and increasing results by utilizing the solution effectively.
• Establish and monitor business KPIs using the appropriate tools for proper measurement.
• Achieving established goals through continuous optimization of results.
• Develop dashboards for analyzing and interpreting results.

Required Skills and Experience

• Experience working as a Project Manager for at least 5 years in software development and / or solution deployment projects.
• Previous experience in customer experience / success or equivalent.
• Professional level in French, English and Spanish.
• Able to meet deadlines and tasks effectively.

Why join us

• The flexible compensation plan includes a base + variable salary. Medical and dental insurance in addition to your income as well as other benefits
• Because people are our most important asset, so we take good care of our team.
• Because you will be surrounded by an inspiring international team of smart, open-minded, and passionate professionals.
• Because we offer flexibility, trust, and ownership : We’re strong believers that what matters most are results : flexible schedule & hybrid working