Process Automation Analyst

lastminute.com; Madrid; Presencial; EUR 40.000 - 60.000; Jornada completa

Descripción de la vacante

A leading travel tech company is looking for a Process Automation Analyst in Madrid. In this role, you will analyze processes, implement automation solutions, and engage with teams to optimize workflows. The ideal candidate has 3 years of experience in process improvement, is hands-on, and has strong communication skills. This is a full-time hybrid position with benefits including a shorter working week and opportunities for personal growth.

Servicios

Shorter working week

Flexible working hours

Training and development opportunities

2 paid volunteering days

Travel industry discounts

Formación

• 3 years of experience in a similar role.
• Hands-on approach to problem-solving.
• Strong communicator with business leaders.

Responsabilidades

• Find and analyze process problems across teams.
• Simplify and automate workflows using diverse tools.
• Engage with stakeholders and promote automation.

Conocimientos

Process improvement

Lean Six Sigma

Communication

Data analysis

AI tools familiarity

Results-oriented

Team motivation

Educación

Experience as a Consultant or Process Analyst

Herramientas

Power BI

SQL

Python

Descripción del empleo

Overview

The job in brief :

Job Title - Process Automation Analyst

Working model - hybrid from Madrid Spain

Team - you will join the new Automation department.

Level - Professional

Location - Madrid Spain

Contract - Permanent - full-time (EUR 36 h / week)

Responsibilities

• Find process problems. Work closely with teams across operations, finance, customer support and sales to understand how daily tasks are completed. Identify time-consuming steps like manual data entry or switching between tools and highlight areas that can be improved.
• Simplify and automate workflows. Redesign processes to be smarter and more efficient. Use tools like Lean Six Sigma, process mapping or BPMN to find the best solution.
• Apply AI and automation. Look for places where AI tools (such as OpenAI or Google Gemini) or automation platforms (like n8n or RPA tools) can replace manual steps. Create high-level designs that developers can quickly build.
• Measure and prioritize. Use data (task volume, time required, number of errors, costs) to decide which improvements will have the most value. Present clear summaries that show the benefits of each automation.
• Engage with stakeholders. Work with business teams to explain the technology in simple terms, support testing and rollout, and ensure everyone understands the changes.
• Create clear documentation. Describe how processes work today and how they will work after automation. Write clear instructions and create dashboards so both new team members and auditors can quickly understand the improvements.
• Promote automation across the company. Help train other employees who want to build automations, share success stories and support a culture of innovation.

Qualifications

• Experience in process improvement : 3 years of experience as a Consultant, Process Analyst, Operational Excellence lead or similar role. Experience in fast-moving industries like e-commerce, marketplaces or travel is a plus.
• Hands-on approach : You don’t wait for others to fix things — you take responsibility, remove blockers and make things happen.
• Strong communicator : Able to explain technical ideas to business leaders and discuss ROI. Also comfortable working with technical teams.
• Data-driven mindset : You use facts, dashboards or simple demos to tell a clear story and support your ideas.
• Curious and proactive with technology : You have tried AI tools, built small automation flows or explored new technologies on your own.
• Results-oriented : You care more about delivering improvements quickly than waiting for perfect plans.
• Team motivator : Your energy helps others move faster and feel excited about improving how things work.

Your Skills and Tools

• Process Tools : Knowledge of Lean Six Sigma, BPMN, process mining (e.g. Celonis) and tools like Power BI.
• AI and Automation : Familiarity with AI platforms (OpenAI Gemini), automation tools (n8n), low-code apps and technologies like OCR and NLP.
• Data Skills : Confident working with spreadsheets, SQL, BI tools and able to run small Python scripts to test ideas.
• Change Management : Experience with frameworks to drive and deploy lasting change in an organisation.

Benefits and How We Work

• How we work together : An inclusive, friendly and international environment (you’ll be working with colleagues from 10 countries and over 48 nationalities).
• Shorter working week (36h as full time) with a half working day on Fridays.
• Flexible start and end of the working day.
• Possibility to work from anywhere for a period of time per year defined according to local regulations.

How we learn together

• Fri-Yays : half a day on Friday morning with a no-meeting mandate and dedicated to deep work, personal growth, learning and training and/or focus time.
• Professional and managerial skills development training paths, access to e-learning platforms such as O’Reilly, Udemy, Coursera (depending on the department) and to our internal platform offering bespoke training content.

Other perks

• 2 paid days off per year for volunteering purposes.
• Occasional social events to foster connections among colleagues.
• Travel industry discounts and exclusive staff fares.
• Leave options for life’s significant moments (e.g., parental responsibilities, marriages, bereavements, relocations) in line with local laws.

Selection process

• HR interview (30 minutes)
• 1st interview (Manager): soft skills, technical knowledge
• Business Case
• 2nd interview (Business stakeholder)
• Offer extended
• Please note the process can slightly vary. The recruiter in charge will share more details when setting up the interview.

Diversity and inclusion

Our commitment to celebrate diversity and generate belonging: At the heart of our culture is a commitment to inclusion across race, gender, age, sexual orientation, religion, gender identity or expression and accessibility. We strongly believe in an equal opportunity space which is welcoming and celebrates the uniqueness of everyone who works here. We value different lived experiences and respect viewpoints as we know uniqueness drives innovation. We want to make sure our people reflect the communities across the world we help travel.

Eligibility

Eligibility criteria : By submitting your information and application you confirm that you are legally authorised to work in the country of employment and that you do not require visa sponsorship to obtain employment visa status.

Remote Work: No

Employment Type: Full-time

Key Skills

Six Sigma, Continuous Improvement, Lean, Lean Six Sigma, Process Improvement, Business Analysis, Visio, Business Process Modeling, Process Mapping, Business requirements, Process Management, SharePoint

Department / Functional Area

Automation

Experience

Experience: years

Vacancy

Vacancy: 1