Operations Branch Manager

Service Club; Madrid; Híbrido; EUR 45.000 - 65.000; Jornada completa

Descripción de la vacante

A leading training organization is seeking a Country Operations Manager fluent in English and German. This role involves overseeing training operations across Germany, Austria, and the Netherlands, ensuring operational excellence, and managing a team of Operations Executives. Ideal candidates will possess strong organizational skills and basic experience with business tools. The position offers a hybrid work model and additional benefits like a paid day off for your birthday.

Servicios

Extra day off for your birthday

Prime office location in Barcelona

Hybrid work model

Wellness and social perks

Free coffee, tea, and drinks

Formación

• Fluent in English and German, both written and spoken.
• Familiarity with business tools like Google Workspace.
• Ability to manage time and stay organized.

Responsabilidades

• Lead and oversee training operations across Germany, Austria, and the Netherlands.
• Monitor trainer coverage and day-to-day execution.
• Track key performance indicators related to training.
• Prepare and present regional performance reports.
• Manage a team of Operations Executives.

Conocimientos

Excellent English communication skills

Excellent German communication skills

Time-management skills

Organizational skills

Herramientas

Google Workspace

Descripción del empleo

Country Operations Manager - German Speaker

Service Club Academy is looking for a driven and detail‑oriented professional to lead our training operations across Germany, Austria, and the Netherlands. In this role, you’ll oversee a team of Operations Executives, ensuring smooth coordination, planning, and tracking of training sessions delivered by our freelance Session Leaders. You’ll be responsible for ensuring operational excellence, hitting key performance indicators, and leading your team with clear goals, coaching, and data‑driven decision‑making.

Responsibilities

• Ensure the successful fulfilment and delivery of all training sessions in the MEU (Germany, Austria, and the Netherlands) region.
• Guarantee strict adherence to all operational workflows, SOPs, documentation standards, and quality procedures.
• Monitor trainer coverage, session readiness, and day‑to‑day execution through the Operations Executives.
• Own and track key performance indicators such as Fulfilment Rate, Audit Scores, Net Promoter Score (NPS), Vendor Promoter Score (VPS), Knowledge Check Compliance, and Knowledge Check Scores.
• Use session, trainer, and learner data to identify gaps, trends, and improvement opportunities.
• Prepare and present regional performance reports to the Head of Operations regularly.
• Manage a team of Operations Executives.
• Perform structured performance reviews.
• Support professional development and training of the team.
• Collaborate with HR for recruitment, onboarding, and contract alignment.
• Work with Quality to review audit results, trainer feedback, and drive process improvements.
• Partner with Product to optimize training tools and tech platform usability.
• Coordinate with Business Development to prepare for new client launches or market expansions.

Qualifications

• Excellent English and German communication skills, both written and spoken.
• Basic experience using Google Workspace or other business tools.
• Strong time‑management and organizational skills.

Benefits

• Extra day off – Celebrate your birthday with a paid day off!
• Prime location – Our office is in the heart of Barcelona, right by the Catedral de Barcelona, offering one of the best city views.
• Hybrid work model – Work 2 days from the office, 3 days from home, plus the flexibility to work remotely for up to 3 consecutive weeks (subject to approval).
• Wellness & social perks – Enjoy team‑building activities, wellness sessions and pet‑friendly offices provided by OneCoWork.
• Free coffee, tea, and drinks – Stay energized throughout the day.