Online Technical Support Engineer

Avnet; Madrid; Híbrido; EUR 50.000 - 70.000; Jornada completa

Descripción de la vacante

A leading technology firm in Madrid is seeking an Online Technical Support Engineer to provide expert technical guidance on suppliers’ products. The role involves managing technical requests, collaborating with global teams, and driving innovative product solutions. Candidates should have a degree in Electronics and 2+ years of relevant experience. This position offers a competitive salary and benefits including flexible working and private medical cover.

Servicios

Competitive salary

Private Medical cover

Flexible working

Meals vouchers

Formación

• 2+ years of working experience in a similar position.
• Capable of analyzing and interpreting technical specifications to develop solutions.
• Foundational knowledge of industry practices and standards.

Responsabilidades

• Provide value added solutions for internal and external customers.
• Manage technical requests to achieve outstanding customer service.
• Provide design and engineering expertise to development efforts.

Conocimientos

Technical guidance

Engineering insight

Analytical skills

Collaboration

Educación

Bachelor degree in Electronics or equivalent experience

Descripción del empleo

Job Summary

We are looking for an Online Technical Support Engineer who will support our customer sales strategy by providing expert technical guidance on our suppliers’ products. You will handle technical requests from internal and external customers and deliver high-quality online support. The role involves collaborating with global teams and suppliers to identify new product and technology opportunities. You will also provide engineering insight that strengthens customer relationships and supports Avnet Silica’s growth.

What's In It For You

A competitive salary package, and additional benefits include:

• A supportive team environment where everyone really is working toward the same goal.
• A strong open door policy within management
• An environment where you will be given the tools and opportunities to further your career
• Private Medical cover
• Flexible working, hybrid model
• Mobile working abroad
• Meals vouchers.

The Ideal Person

• Bachelor degree in Electronics or equivalent experience.
• 2+ years of working experience in a similar position.
• Foundational knowledge of specialized disciplines, industry practices and standards, acquired via academic instruction and/or relevant work experience of substantially the same level.
• Develops solutions to defined tasks, typical assignments and projects. May be solved by the application of specialized foundational knowledge, using existing approaches and solutions.
• Work is usually performed independently and requires the exercise of judgment and discretion. Receives initial direction although work may be reviewed for accuracy and quality.
• Collaborates with immediate management and team members within the department or function.
• Capable of analysing and interpreting technical specifications to develop appropriate solutions.

What you will be doing

• Provides value added solutions for customers both internally and externally around our defined suppliers as part of the overall company strategy.
• Interface with the company's supplier business units’ resource to identify technology and product opportunities where the company and supplier can collaborate on solutions development offerings.
• Be part of our online technical service team, managing technical requests coming from both internal and external customers to achieve outstanding customer service.
• Provide design and engineering expertise to various development efforts within the group.
• Interface with various global resources including marketing, web, FAEs, sales, supplier managers, technical management, and sales management, to support deployment of the program globally where needed.
• Provide strategic recommendations to Avnet management on technology, applications, and solutions that will differentiate Avnet and grow Avnet revenue and profitability.
• Maintains and drives trending knowledge of products, competitors, technology and customers in the assigned supplier product market.
• Identifies and maintains field supplier relationships to create demand for products and services.
• Drives assigned product family thrust with the company’s and supplier’s local sales teams and customer by attending supplier meetings establishing sales and marketing programs in coordination with direct manager as applicable to increase assigned product knowledge for customers and company sales representatives.
• Other duties as assigned.

#LI-SILICA
#LI-EMEA

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills.

Avnet is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. If you are interested in applying for employment with Avnet and need special assistance or an accommodation to apply for a posted position contact our Human Resources Service Center in your region: Americas applicants – [e-mail], Asia applicants - [e-mail], EMEA applicants - [e-mail].

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