Onboarding process & Operations Expert – Banking Operations (Openbank)

BANCO SANTANDER S.A.; Villagarcía del Llano; Presencial; EUR 30.000 - 45.000; Jornada completa

Descripción de la vacante

A leading digital banking institution in Spain seeks an Onboarding Process & Operations Expert. You will ensure efficient, automated processes and collaborate with stakeholders. Candidates should have a degree in a relevant field and experience in operations. Join us for dynamic work with competitive benefits and opportunities for growth.

Servicios

Competitive remuneration

Attractive benefits package

Opportunity for growth

Excellent work environment

Collaboration on international projects

Formación

• 3 years of experience in a similar role.
• Basic knowledge of SQL.
• Previous experience in Operations Backoffice.

Responsabilidades

• Ensure processes are complete, efficient, automated, controlled, and customer-oriented.
• Identify requirements from stakeholders and build common solutions.
• Generate support documentation and design user stories in JIRA.

Conocimientos

Analytical skills

Proactive attitude

Communication skills

Ownership

Knowledge of SQL

Knowledge of BPM tools

Educación

University or Master’s Degree in Engineering, Mathematics, ADE or a similar field

Herramientas

Jira

Confluence

Excel

Descripción del empleo

Overview

Onboarding process & Operations Expert – Banking Operations (Openbank) – Spain

Join Openbank, the 100% digital bank of the Santander Group, where innovation meets opportunity. With over 2 million customers across Spain, Germany, the Netherlands, Portugal, we are leading in digital banking. Our products range from loans and mortgages to a cutting-edge, fully automated investment platform.

Openbank is built on simplicity, agility and security. We are the most recommended Spanish bank among our customers, with a strong focus on digital solutions. We are expanding internationally, with recent openings in the United States and Mexico.

If you are passionate about digital innovation, eager to make an impact, and ready to be part of a dynamic, forward‑thinking company, we want to hear from you. Join us and help redefine banking for the digital age.

Mission and responsibilities

As an Onboarding Process & Operations Expert, you will join the processes and operations team at Openbank, within the Onboarding & Customer department. The main responsibility is to ensure that processes and operational tasks are complete, efficient, automated, controlled, and customer‑oriented.

The main tasks of this position will be the following:

• Process analyst with operational background, ideally focused on customer processes such as communications, password management and all services provided to customers.
• Identify requirements from different stakeholders (Business, Product, Legal, Compliance, etc.) and build a common solution for all areas.
• Process definition and diagrams with BPMN methodology. Basic knowledge of tools: APPIAN, ARIS, INVISIO, BIZAGI, Confluence.
• Generation of support documentation; diagram flows, operating model, data model.
• Design of user stories in JIRA for development teams, and other ways to transfer requirements to them.
• Design of test plans so that test teams can execute tests ensuring the expected behavior of the software.
• Identification of SLAs and continuous improvement of tasks and operations budget with a process automation mindset.
• Control model definition for operation: KPI definition, implementation in PRO and execution; identifying needs and improving the control model.
• Change management; preparation of documentation and transfer of knowledge to BBOO users through training sessions.

To be successful in the role you must have

• 3 years of experience in a similar role.
• University or Master’s Degree in Engineering, Mathematics, ADE or a similar field.
• Basic knowledge of SQL.
• Good command of Excel and Office tools.
• Jira and Confluence will be desirable.
• Strong ownership and proactive attitude.
• Previous experience in Operations Backoffice.
• Basic knowledge of BPM tools: APPIAN, ARIS, INVISIO, BIZAGI, Confluence.

What do we offer?

• Joining a dynamic and agile company undergoing international expansion.
• Work in startup mode with the support of the Santander Group.
• Competitive remuneration and attractive benefits package.
• Opportunity for growth within the company and the Group.
• Collaboration on international projects in different countries.
• Excellent work environment, social clubs and frequent events.

Would you like to grow with us? Join our team!

Openbank is an equal opportunity employer. All applicants will be considered equally without regard to gender identity, sexual orientation, ethnicity, religion, age, political orientation, union membership, or disability status.

We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify, and build.

The personal data you provide as well as any data generated during the selection process are confidential and will be processed by Open Bank, S.A. / Open Digital Services, S.L. with registered office at Plaza de Santa Bárbara 2, 28004 (Madrid), for the sole purpose of managing your participation in the selection processes and, where appropriate, to formalise your recruitment. For further information about your rights and data protection, please read the Openbank Privacy Policy applicable to this data processing here.

Idiomas

• Spanish