Night Guest Service Agent

REMS; Málaga; Presencial; EUR 20.000 - 26.000; Jornada completa

Descripción de la vacante

Un innovador equipo en el corazón de Málaga busca un Agente de Servicio al Huésped Nocturno para garantizar una experiencia excepcional. En este rol, serás responsable de dar la bienvenida a los huéspedes, guiarlos en su estancia y colaborar con los departamentos de gestión de propiedades. La posición ofrece un contrato permanente y la posibilidad de horarios a tiempo parcial. Si tienes habilidades en atención al cliente y un buen conocimiento de Andalucía, esta es tu oportunidad de unirte a un equipo dinámico y en crecimiento en el sector inmobiliario de lujo.

Formación

• Excelentes habilidades de escritura en inglés y español son esenciales.
• Experiencia previa en recepción es un plus.

Responsabilidades

• Guiar a los huéspedes utilizando herramientas de comunicación.
• Dar la bienvenida y asistir a los huéspedes durante su estancia.

Conocimientos

Escritura y ortografía en inglés

Capacidades de relación con clientes

Conocimiento de Andalucía

Experiencia como recepcionista

Adaptabilidad y capacidad de improvisación

Educación

Título universitario en un campo relevante

Descripción del empleo

Your mission

Night Guest Service Agent at REMS

Summary

The Night Guest Service Agent is in charge of ensuring a perfect guest experience by communicating, welcoming, and assisting them during their stay, while ensuring the quality compliance of the properties. He is also responsible for reporting to the Property Managers and Property Leaders.

Responsibilities

1. Guide our guests using our communication tools (PMS and phone calls).
2. Welcome the guests to the properties and assist them during their stay (check-in).
3. Offer additional services to the guests (guided tours, extra cleaning, breakfast, etc.).
4. Acknowledge and advise on tourist attractions (food & beverage recommendations, transportation, cultural events, etc.).
5. Cover the reception of the guests in our office.
6. Communicate with the Property Management, Cleaning, and Maintenance Departments on the specific operation needs.

Conditions and Benefits

Location: Malaga historic center.

Schedule: 5 days per week, 8 hours per day and 1 hour break. Detailed schedule will be defined by the Guest Service Team Leader every month.

For the night shift: Schedule varies from 00:00 to 08:00 am.

Possibility of part-time scheduling starting from 30H/ Week.

Contract: Permanent employment contract with a trial period depending on profile.

Days off: 2 days per week.

Salary: Between 20.500 EUR and 25.500 EUR annually.

To go any further, please send your CV to: [e-mail]

Your profile
Skills And Qualifications

1. Good writing and spelling capabilities in English and Spanish (French and any other language is a plus).
2. Be reactive, adaptive, and able to improvise while facing issues.
3. Strong customer relationship capabilities.
4. Good knowledge of Andalucía is a plus (restaurants, cultural sites, activities).
5. Experience as a receptionist in a hotel or AirBnB accommodation is a plus.
6. A Bachelor's degree in a relevant field is a plus.

Why us?

REMS is number 1 on Airbnb Málaga in terms of revenue and quality. We provide a great holiday experience to our guests and high-end real estate management services to our clients; purchase, design, and property management in the most valuable locations of the Costa del Sol.

Excellence and organization are our mottoes, our young and ambitious international team is ready to face any challenges, grow, and establish itself as a leader in the industry.

About Us

REMS is number 1 on Airbnb Málaga in terms of revenue and number 1 in Spain quality-wise. We provide a great holiday experience to our guests and high-end services to our clients; Real Estate, Architecture, reform, and Interior Design, as well as rental management and Housekeeping service in the most valuable locations of the Costa del Sol.

Excellence and organization are our mottoes, our young and ambitious international team is ready to face any challenges, grow, and establish itself as a leader in the industry.