Music Specialist + Customer Service (Remote)

My Sheet Music Transcriptions; A distancia; EUR 30.000 - 50.000; A tiempo parcial

Descripción de la vacante

A creative music transcription company is seeking a Customer Support Specialist to handle communication with clients via email and phone. Candidates should have advanced musical training, proficiency in English, and skills in playing an instrument. The position is remote and requires coordination with the transcription team. This role is 75% full-time, with a schedule of 30 hours per week, including weekend rotations once every two weeks.

Formación

• Must have a proficient/native level of written and spoken English.
• Advanced musical training with understanding of music concepts and terminology.
• Proficient in playing a musical instrument at an advanced level.

Responsabilidades

• Communicate with clients via email and prepare quotes.
• Provide customer support through email and phone.
• Coordinate with the music writing team.

Conocimientos

Proficient in written and spoken English

Advanced musical training

Proficient in playing a musical instrument

Familiarity with applications like Excel and Trello

Proactivity and organization

Basic understanding of Cybersecurity

Herramientas

Finale

Sibelius

Musescore

Logic Pro

Cubase

Ableton

Descripción del empleo

Responsibilities

• Communication with clients and potential clients (Customer Service) mainly via email and in English: preparation of quotes for scores and transcriptions, estimation of work time, problem-solving, and resolution of musical and technical doubts.
• Customer Support to our regulars, newcomers, or music community via email and company phone.
• Implementation of established response protocols according to customer service direction, and following up via email and phone on the existing conversations.
• Coordination with the transcription and music writing team to make appropriate musical and commercial decisions to ensure maximum customer satisfaction.
• Coordination with Customer Service colleagues (English and Spanish) to establish the most appropriate workflows and priorities based on the situations that arise.
• Other musical editing, admin, and problem-solving tasks.

Required Skills

• Proficient/Native level of written and spoken English (C1 – Advanced or higher).
• Advanced musical training (+10 years): reading scores, understanding advanced musical concepts, sheet music terminology, being able to express them in English, and being able to communicate about them.
• Proficiency in playing a musical instrument at an advanced level (+6 years)
• Familiarity with basic applications: Excel, Drive/Dropbox, Shared Calendars, Trello, Slack.
• Basic competencies: proactivity, high capacity for organization and time management, teamwork communication, assertiveness, and ability to simplify complex tasks.
• Be able to read, understand, and acknowledge intricate onboarding documents with protocols and decision trees. Rabbits! If you just read this, include an animal emoji in your application.

Nice-to-haves

• Work experience in customer service, sales, or product management situations, related to music or not.
• Interest in the music industry, culture, and entertainment, entrepreneurship, e-commerce.
• Advanced level of written and spoken French.
• Cybersecurity basic concepts awareness.
• Proficiency in software like Finale, Sibelius, Musescore, Logic Pro, Cubase, Ableton, or similar.
• Be familiar with platforms such as YouTube, LinkedIn, Discord, and similars.

Conditions

75% full-time contractor: 30 hours per week.

Schedule: Monday to Friday from 11:30am to 7pm Buenos Aires time approx. Saturdays rotation included (one every two with a free weekday instead).

Location: based in Argentina, 100% Remote

Flexible holidays, coordinated with the rest of the team.