Junior Waiter (20h weekends) Pestana CR7 Gran Via

Grupo Pestana; Madrid; Presencial; EUR 30.000 - 50.000; Jornada completa

Descripción de la vacante

A leading hotel group located in Madrid is seeking a motivated individual to supervise restaurant services and coordinate teams. Responsibilities include ensuring the quality of service and customer satisfaction while optimizing resources. The ideal candidate has experience with restaurant service and HACCP, and communicates effectively in English.

Formación

• Junior professional level expected in the role.
• Proficient in restaurant service and HACCP protocols.
• Ability to utilize F&B software effectively.

Responsabilidades

• Guide and supervise the service area.
• Adjust and optimize team resources for daily events.
• Verify service quality levels and customer satisfaction.

Conocimientos

Restaurant Service

HACCP

Customer Service

F&B software (Micros)

English

Descripción del empleo

Scope

Scope – Guide all the service in the areas under your responsibility - Restaurant(s) Banquets Bar(s) Room Service Mini-Bar and Disco(s) - coordinating the teams in the field and providing assistance whenever necessary.

Responsibilities and areas of action

• Guiding and supervising a service area. Supervise the service in the areas under your responsibility (Restaurant(s), Banquets, Bar(s), Room Service, etc.) and meet daily with the teams to organise and give indications about the service to be performed.
• Adjust and optimize the teams and material resources available to the events planned for each daily occurrence, performances and conditions.
• Verify the daily occurrences in the service, the quality levels of the product and service, the satisfaction / dissatisfaction of the customers, the sanitary cleaning and hygiene conditions in order to always ensure the best response capacity of its teams and the quick resolution of eventual problems when they occur.

Behavioral Competencies

• Business Orientation (Be Efficient)
• Goal Orientation (Be Efficient)
• Adaptation to Transformation (Be Agile)
• Focus on the internal and external customer (Being Passionate)
• Team-work (Be Collaborative)
• Resilience (Be Agile)
• Rigor and Attention to Detail (Be Efficient)
• Proactivity (Be Efficient)
• Environmental and social Consciousness (Be Conscious)
• Planning and Organization (Be Efficient)

Technical Competencies

• Restaurant Service
• HACCP
• Customer Service
• F&B software (Micros)
• English

Required Experience

Junior IC

Key Skills

Correspondent, Bidding, Accounting & Finance, Leasing, Imaging, Linux Administration

Employment Type : Full Time

Experience : years

Vacancy : 1