Junior Systems Support Technician

Skydance Media; Madrid; Híbrido; EUR 30.000 - 45.000; Jornada completa

Descripción de la vacante

A leading media company based in Madrid is looking for a Junior Systems Support Technician. In this role, you will manage Windows and Linux operating systems, assist with customer requests, and maintain the integrity of various networks. You are expected to have at least 2 years of experience in IT, along with knowledge of ticketing systems and various software products. The position offers a hybrid work model and aims to foster a creative and collaborative environment.

Formación

• At least 2 years of professional experience in IT departments.
• Experience with logging tools and ticketing management.
• Experience in design, installation, diagnosis, and maintenance of networks.
• Knowledge in the integration of new applications and hardware.
• Knowledge in different operating systems: Linux & Windows.

Responsabilidades

• Manage Windows & Linux OS.
• Perform installation, support, and maintenance of servers and networks.
• Solve, manage, and document customer’s queries and requests.
• Automate processes using scripting languages.
• Monitor and update inventory of hardware and software.

Conocimientos

Knowledge of Office365

Knowledge of Adobe products

Knowledge of Autodesk products

Knowledge of scripting (Power Shell, Python)

Experience with Autodesk products

Experience in IT departments

Experience in network maintenance

Scripting skills (Power Shell, Python)

Medium-High English level

Educación

Artistic and/or Technical qualifications

Herramientas

Windows OS

Linux OS

Ticketing management tools

Descripción del empleo

Skydance offers a dynamic, inclusive, and ever-evolving culture where innovative ideas are welcomed, and growth is fostered. The partnership between unique creativity and technological advancements are demonstrated within each pillar of the company. At the heart of it all is a commitment to boldly entertaining and relevant storytelling.

While all Animation studios look to hire people who are creative and hard-working, Skydance Animation is specifically looking for pioneers who seek to push the limits of what the world’s most collaborative art form can achieve, and to give those pioneers the space and the resources to build a new studio that’s doing something different.

For information on Skydance’s privacy practices, see the Skydance EU/UK Personnel Privacy Notice located at https://skydance.com/privacy-personnel/.

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As a Junior Systems Support Technician you will be responsible for maintaining and managing tickets/incidences and customer requests.

Responsabilities

• Manage Windows & Linux OS (users, permissions, network, policies, storage, applications…)
• Knowledge of Office365, Adobe and Autodesk products
• Perform the installation, support and maintenance of the servers, computer systems and wireless and local area networks
• Perform the installation, configuration, layout and maintenance of hardware and software equipment’s
• Solve, manage and document customer’s queries, tickets and requests and develop other departmental administrative tasks
• Solve most tickets in the first contact and otherwise elevate it with criteria
• Configure mobile devices
• Automate processes as much as possible, for example by helping with perform scripts in different languages (Power Shell, Python,…) to improve and maintain the environment
• Test internal developments and improvements
• Monitor and update the inventory of hardware and software
• Ensure that you meet the quality standards required for the support service

• Collaborate with other team members, when it’s necessary
• Follows supervisor’s and lead's guidance

Requirements

• At least 2 year of professional experience in IT departments
• Experience with logging tools and ticketing management
• Experience in design, installation, diagnosis and maintenance of local area networks, wireless networks, network electronics and IT security
• Artistic and or Technical qualifications
• Knowledge and experience in the integration of new applications and new hardware in user’s equipments and inventory maintenance.
• Knowledge and experience in different OS: Linux & Windows

• Medium-High English level required

#Animation #LI-Hybrid

Skydance is a diversified media company founded by David Ellison in 2010 to create high quality, event-level entertainment for global audiences. The Company brings to life stories of immersive worlds across its feature film, television, interactive, and animation divisions.

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