Italian-Speaking Customer Expert - Remote fromGreece

EU Best Jobs; A distancia; EUR 50.000 - 70.000; Jornada completa

Descripción de la vacante

A leading customer service company seeks candidates for a role in Madrid, Spain. Responsibilities include delivering exceptional customer service, troubleshooting issues, and managing customer interactions with empathy. Candidates should possess excellent Italian and good English communication skills, alongside prior experience in customer service, preferably with a premium brand. The position offers competitive salary, health care benefits, relocation support to Greece, and professional development opportunities.

Servicios

Complete relocation support

Competitive monthly salary

Health care benefits

Full training

Professional growth opportunities

Free online Greek language courses

Formación

• Previous experience in customer service, ideally in a premium or luxury brand.
• Ability to handle sensitive cases.

Responsabilidades

• Deliver exceptional customer service.
• Perform troubleshooting.
• Collect and analyze customer feedback.
• Manage customers with a premium experience.
• Meet performance targets and quality standards.

Conocimientos

Excellent Italian language skills

Very good English communication skills

Strong interpersonal skills

Good computer literacy

Educación

Bachelor's degree preferred

Herramientas

Familiarity with CRM systems

Descripción del empleo

What you will do

• Deliver exceptional customer service.
• Perform troubleshooting.
• Call, collect and analyze customer feedback.
• Escalate cases when necessary and follow up to guarantee customer satisfaction.
• Show empathy and professionalism in every interaction, whether written or verbal.
• Manage customers and support them with a premium experience.
• Collaborate with internal teams to resolve cases quickly and efficiently.
• Consistently meet performance targets and quality standards.

What you will bring

• Excellent Italian language skills.
• Very good English communication skills.
• Previous experience in customer service, ideally in a premium or luxury brand.
• Strong interpersonal skills with the ability to handle sensitive cases.
• Good computer literacy.
• Familiarity with CRM systems is a plus.
• Bachelor’s degree preferred.

What we offer

• Complete support to help you ease your relocation to Greece (we cover your flight tickets expenses, hotel accommodation, support with the house searching process.)
• Competitive monthly salary (14 salaries per year)
• Health care benefits and numerous other discounts
• Full training by certified instructors
• Professional growth & development opportunities
• Special events as well as community & social responsibility initiatives
• Free online Greek language courses
• State-of-the-art premises, providing a great working environment with relaxing break areas