It Support Engineer, Barcelona

Randstad ES; Barcelona; Presencial; EUR 50.000 - 70.000; Jornada completa

Descripción de la vacante

A distribution and marketing company in Barcelona is seeking an IT Support Engineer to provide first-line support, manage IT incidents, and ensure service delivery. The ideal candidate will have a Bachelor in ICT or similar, fluent English skills, and at least 3 years of experience with Microsoft tools. The role offers a stable contract with flexible hours, home office options, and various benefits including a corporate canteen subsidy.

Servicios

Partial subsidy for corporate canteen

Flexible hours

Home Office policy up to 8 days per month

22 days of holiday plus additional time off

Formación

• Fluent in English (C1), preferably in the local language.
• Minimum 3 years of experience managing IT support incidents.
• Extensive knowledge of Microsoft Platform Tools and familiarity with other systems.

Responsabilidades

• Offer first-line support for IT incidents.
• Update configurations for first-line tools.
• Ensure continuous service delivery to meet SLAs.
• Handle IT infrastructure deployments.
• Train users on system usage and documentation.
• Stay updated with industry developments.

Conocimientos

Well-organized

Analytical

User/client-oriented

Good communicator

Understanding of business impact

Educación

Bachelor in ICT or similar

Herramientas

Windows

Office 365

Microsoft Platform Tools

Descripción del empleo

IT Support Engineer

Our client is a chemical products distribution and marketing company based in El Prat de Llobregat (Barcelona). Our main business sectors include the distribution and marketing of chemicals and ingredients for life.

Responsibilities

1. Offer first-line support for incidents to prevent and minimize IT service interruptions, using Topdesk as the ITSM tool.
2. Update procedures and configurations to provide necessary tools to the first line, ensuring environment stability within agreed service levels.
3. Ensure continuous service delivery to meet service level agreements, focusing on end-user satisfaction.
4. Handle technical implementations, including installations and configurations of hardware and software to successfully deploy IT infrastructure.
5. Inform, train, and guide end-users to optimize system usage and efficiency, including creating and updating FAQ documentation.
6. Stay informed about developments in the field to keep knowledge current and maintain credibility by providing up-to-date support.

Position Requisites

• Education: Ciclo Formativo Grado Superior
• Languages: Fluent English (C1), preferred in the local language
• Knowledge: Windows, Office 365
• Experience: Minimum 3 years, with extensive knowledge of Microsoft Platform Tools; familiarity with other systems is a plus
• Skills: Well-organized, analytical, user/client-oriented, motivated to help with IT problems, good communicator, understanding of business impact
• Qualifications: Bachelor in ICT or similar, with over 5 years of experience

Benefits

• Part of the IT team at the Center of Expertise
• Stable, full-time project with salary based on experience
• Partial subsidy for the corporate canteen (daily menu at €2.55)
• Workweek of 39 hours and 40 minutes, with flexible hours and an early finish on Fridays
• Home Office policy: up to 8 days per month, with a maximum of 2 days per week
• 22 days of holiday plus additional time off