IT Service Delivery Manager (Cloud Infrastructure)

Michael Page; Barcelona; Híbrido; EUR 50.000 - 70.000; Jornada completa

Descripción de la vacante

An international recruiting agency is seeking a candidate to manage cloud infrastructures and collaborate with various teams in Barcelona. The role emphasizes innovation and performance metrics, providing a flexible workspace. The ideal candidate will possess strong leadership and incident management skills, along with experience in cloud services.

Servicios

Professional development budget

Comprehensive benefits package

Flexible work setup

Top-tier hardware and technology

Formación

• Experience working with cloud infrastructures.
• Ability to manage and execute core support processes.
• Strong leadership and strategic communication skills.

Responsabilidades

• Drive innovation and streamline cloud infrastructure.
• Manage service performance metrics and customer satisfaction.
• Deliver transparent performance reports to leadership.

Conocimientos

Collaboration with cross-functional teams

Cost efficiency initiatives

Cloud service management

Service performance metrics

Incident resolution management

Descripción del empleo

Overview

• International company
• Professional development
• Global chemical manufacturing company

Responsibilities

• Collaboration with cross-functional teams—including cloud engineers, architects, and project managers—to evaluate and fine-tune cloud infrastructures, ensuring alignment between IT strategy and business priorities.
• Spearheading cost efficiency and avoidance initiatives from concept through to implementation, operational handover, and closure.
• Driving innovation and streamlining global cloud infrastructure and services portfolio to enhance agility and performance.
• Collaborating extensively with cloud providers, internal stakeholders, senior executives, and IT professionals to ensure seamless delivery and alignment.
• Owning service performance metrics and customer satisfaction, maintaining service excellence across platforms.
• Managing and executing core support processes: incident resolution, change and problem management, service request fulfillment, SLA tracking, and reporting through dashboards and regular status updates.
• Delivering transparent and consistent performance reports to leadership, highlighting service outcomes and improvement areas.
• Taking charge of high-impact incidents, coordinating resolution efforts, and fostering clear post-incident communication among stakeholders.
• Navigating a matrixed organizational structure with resilience, demonstrating strong leadership, strategic communication, and solution-driven thinking.

Benefits and culture

• Become part of a innovative Swiss-based company at the forefront of specialty chemicals.
• Secure a long-term role with a permanent contract.
• Thrive in a positive workspace located in Sant Joan Despí, with a flexible hybrid setup-two days onsite, three days remote.
• Join a global network of tech-savvy professionals passionate about innovation.
• Be immersed in a collaborative and inclusive work culture that values respect and supports your growth.
• Utilize top-tier hardware and cutting-edge technology in your daily work.
• Take advantage of a robust budget dedicated to advancing your skills and obtaining certifications.
• Enjoy a comprehensive and well-rounded benefits package.
• Benefit from clear and transparent policies regarding compensation, incentives, and recognition.