IT Service Center Agent – Málaga, Spain

Kamstrup; Málaga; Presencial; EUR 30.000 - 50.000; Jornada completa

Descripción de la vacante

A global technology company in Málaga is looking for an IT Service Center Agent to provide technical support. The ideal candidate has at least 2 years in Level 1-2 IT support, strong troubleshooting skills, and is fluent in English. You will work in a collaborative team environment that values creativity and proactive problem solving. The role offers competitive benefits and fosters a culture of learning and engagement.

Servicios

Medical insurance paid by the company

Ticket Restaurant (10 € per working day)

Sponsorship of sports activities

Compensation for telecommuting expenses

Formación

• At least 2 years of experience in IT support.
• Proficient in troubleshooting Windows systems.
• Ability to prioritize tasks under pressure.

Responsabilidades

• Provide IT support to employees.
• Troubleshoot hardware and software issues.
• Collaborate with the team to improve IT processes.

Conocimientos

Experience in Level 1-2 IT support

Hands-on knowledge of AD, PowerShell, Azure, Exchange

Problem-solving skills

Prioritization under pressure

Fluency in English

Familiarity with Mac devices

Descripción del empleo

Overview

Are you ready to be part of a dynamic team and contribute to the success of our IT Service Center? Do you have a passion for delivering exceptional user experiences and ensuring efficient solutions in a global environment? Do you enjoy connecting with different stakeholders and collaborating to achieve common goals?

Here is what the job entails.

Responsibilities

Your primary tasks consist of providing technical support and IT assistance to our employees, including phone support, ensuring the smooth operation of hardware, software, and IT systems while addressing and resolving technical issues in a timely manner.

• Troubleshooting Windows systems and business applications to keep everything running smoothly
• Resolving network and IT system issues, ensuring optimal performance at all times
• Responding promptly to support requests and guide users through technical solutions
• Collaborating with the team to continuously improve IT processes and user experience

Meet your future team

With direct guidance from our Team Lead IT Service Center, you will become part of a close-knit team of five dedicated colleagues. We ensure that Kamstrup’s IT runs smoothly, managing daily tasks such as AD and Azure configurations, troubleshooting hardware and software issues, and resolving incidents and outages. We focus on supporting each other, learning from one another and creating a positive, energetic atmosphere. Our team thrives on collaboration, helping each other shine, and embracing new challenges

Less About Us, More About You

We are looking for an IT Service Center Agent who will play a key role in maintaining our IT systems and providing outstanding technical support. The ideal candidate should bring a proactive, problem-solving mindset and possess strong technical skills to ensure smooth operations in a fast-paced environment.

In order to succeed, we imagine that you:

• Have at least 2 years of experience in Level 1-2 IT support and helpdesk roles, including handling IT phone support and managing outages in fast-paced environments
• Possess hands-on knowledge of Active Directory (AD), PowerShell, Azure, Exchange, ServiceNow, Outlook, Windows, and Teams troubleshooting
• Are skilled at prioritizing tasks under pressure, solving problems efficiently, and keeping things running smoothly
• Are flexible, creative, and able to think outside the box when facing technical challenges
• Familiarity with Mac devices is considered a plus

As we are an international organization, it is a requirement that you are fluent in English. Spanish will be considered an advantage.

Whilst you may not meet all the qualifications listed above, you could still be a good candidate for the position. If you find the role intriguing, do not hesitate to apply.

We are more than an ordinary workplace

We cherish the good colleagueship which we all contribute to, the only limit is your engagement. As we are a big organization you are bound to find one or more colleagues who share the same interest as you. This might be in our board game club, on our cycling team, during our yearly summer festival, or on the padel court. For example, our Team lead, Service Delivery is also our volunteer padel instructor while one of our Software Test Engineers run weekly spinning classes.

Besides the best colleagues you could imagine, we also offer:

• Ticket Restaurant (10 € per working day)
• Sponsorship of sports activities
• Medical insurance paid by the company
• Compensation for telecommuting expenses included in payroll

Do you want to be a part of Kamstrup?

Please submit your application by using the link below. Applications are reviewed on a continuous basis, and you can expect a response within six weeks. The job is based at Kamstrup IT Service center in Malaga - Teatinos, Spain.

If you have any questions about the position, please contact People and office manager, Rocio Abolafio on phone: [phone].

Get to know us

At Kamstrup, you'll become part of a close-knit community that genuinely cares about one another, fostering connections both in and out of the workplace. Our team comprises innovators, dreamers, and doers, united by an unyielding passion to challenge the status quo, find better solutions, and constantly push the boundaries of what's possible by being driven by our purpose: We Make What You Measure Matter. With an unwavering commitment to growth, we offer opportunities for you to leverage your skills and drive our business to new heights, empowering you to leave your mark on our future and grow with us.

Explore more on our website, see our annual report, and stay updated through LinkedIn for the latest news and job openings.