IT Incident Resolution Specialist

beBeeProblemManager; Madrid; Presencial; EUR 45.000 - 70.000; Jornada completa

Descripción de la vacante

A tech company in Madrid is seeking an experienced IT Problem Manager to oversee incident management operations. The role involves identifying critical IT incidents, executing troubleshooting actions, and producing reports. The ideal candidate has strong coordination skills and knowledge of ITIL frameworks, contributing to meaningful improvements within the team.

Formación

• Experience in managing IT incidents.
• Excellent coordination skills.
• Knowledge of ITIL frameworks.

Responsabilidades

• Identify and resolve critical IT incidents.
• Implement root cause analysis and follow up on remediation actions.
• Produce reports on incidents and contribute to process improvement.

Conocimientos

IT incident management

Coordination skills

ITIL knowledge

Descripción del empleo

Find a challenging role as an IT Problem Manager, where you will monitor incident management operations, execute high-quality troubleshooting actions and coordinate with stakeholders.

Key Responsibilities :

• Identify and resolve critical IT incidents.
• Implement root cause analysis and follow up on remediation actions.
• Produce reports on incidents and contribute to process improvement.

The ideal candidate has experience in managing IT incidents, excellent coordination skills and knowledge of ITIL frameworks.

This is an opportunity to work in a collaborative environment and make a meaningful contribution to the team's success.