IT Coordinator

The Pacha Group; Ibiza; Presencial; EUR 30.000 - 40.000; Jornada completa

Descripción de la vacante

A renowned hospitality brand based in Ibiza is seeking an IT Support Coordinator to join their team. The position involves coordinating IT support, ensuring seamless technology operations across the hotel, and providing hands-on assistance during events. Candidates should have a degree in Information Technology, relevant IT certifications, and experience in service environments. Fluency in English and Spanish is required, and a positive, proactive attitude is essential to thrive in this dynamic setting.

Servicios

Dynamic work environment

Opportunities for career growth

Collaboration with a diverse team

Formación

• Degree or formal qualification in Information Technology or related fields.
• Relevant IT certifications in Networking, Systems, or Security.
• Experience in IT support roles within a hospitality or operational environment.

Responsabilidades

• Coordinate day-to-day IT support across the hotel.
• Act as the first point of escalation for urgent technical issues.
• Log and resolve IT incidents efficiently.
• Support setup and troubleshooting of guest-facing technology.

Conocimientos

IT support experience

Networking knowledge

Problem-solving skills

Communication skills

Customer service skills

Educación

Degree in Information Technology

Herramientas

Windows OS

MacOS

Network cables

Descripción del empleo

Overview

An Irresistible Opportunity Are you ready for a transformative challenge with one of the world’s most iconic brands? The Pacha Group is a globally recognised icon, with the legendary cherries symbolising hospitality, entertainment, sustainability, and the vivid soul of Ibiza. A carefree, creative energy pulses through our warm hospitality, immersive music, all-day entertainment experiences, and our signature style statements. Join our vibrant Pacha Family, and enjoy a world where the magic never stops.

The Candidate As an enthusiastic and energetic self-starter, you embody the soulful spirit of Ibiza by consistently exceeding expectations. Your fearless and magnetic nature radiates a positive, ‘Can-Do!’ attitude, demonstrating a true commitment to being a team player. You excel in building connections with ‘Pacha-Lovers’ and fellow Pacha Family Members, communicating with confidence and professionalism, and delivering the legendary experientials that the Pacha Group is famous for. Joining our Pacha Family with your passion for delivering superior performance, finding creative solutions, and completing tasks successfully promises an unmatched journey at The Pacha Group. Unleash your limitless potential in an electrifying environment that will transcend your career to new heights!

Key Responsibilities

• Coordinates day-to-day IT support across the hotel, covering hardware, software, networks, Wi-Fi, telephone and audiovisual systems.
• Acts as the first point of escalation for urgent technical issues, ensuring minimal disruption to operations and the guest experience.
• Logs, prioritises and resolves IT incidents efficiently, with focus on issues impacting critical business functions.
• Provides hands-on IT support during seasonal openings, high-profile events, VIP stays and peak operational periods.
• Supports the setup, operation and troubleshooting of guest-facing technology, including in-room systems, conference facilities and event technology.
• Ensures the continuous availability, performance and reliability of business-critical systems, including property management, point of sale, enterprise resource planning and collaboration platforms.
• Oversees the day-to-day operation of IT infrastructure, including networks, servers, backups, end-user devices and system security.
• Delivers support for system upgrades, new implementations and standardization initiatives in line with brand and group IT standards.
• Maintains accurate inventories of IT assets, licenses and equipment, managing lifecycle, replacement planning and cost control.
• Liaises with external IT, telecommunications and systems providers to ensure timely and high-quality service delivery.
• Monitors supplier contracts, service level agreements and performance, escalating issues where standards are not met.
• Collaborates with corporate and regional IT teams to align local systems with wider organisational requirements.
• Provides responsive IT support across hotel departments, including Operations, Finance, Human Resources, Sales and Marketing and Food and Beverage.
• Ensures technology enables a seamless end-to-end guest journey, from Reservations and Check-In through Dining, Events and Billing.
• Supports the implementation and ongoing compliance with cybersecurity, data protection and information security policies, including GDPR requirements.
• Maintains clear, accurate and up-to-date technical documentation, procedures and user guides.
• Analyses recurring incidents and system performance trends, translating findings into practical improvement actions.
• Contributes to IT budgeting, forecasting and annual planning activities.
• Supports change management activities, including user communication, training and adoption of new systems.
• Champions continuous improvement by staying informed of emerging technologies relevant to luxury hospitality environments.

The Team

Pacha Family Members are playful, creative and audacious leaders. They are cultured, confident, and they work hard! If you dream of being surrounded by like-minded individuals who share your passion for delivering unforgettable moments, then look no further! This is your chance to become part of the Pacha Family and write your own chapter.

Equal Opportunity Employer

The Pacha Family represents over 35 nationalities across its over 850 Pacha Family Members. The Pacha Group does not discriminate and is committed to hiring a diverse and inclusive workforce as an equal-opportunity employer. The Pacha Family is driven by the principles of love, connection, joy, inclusivity and music, and bonded by a celebration of people, culture and diversity.

Sustainable Indulgence at The Pacha Group

The Pacha Group is committed to redefining sustainable hospitality and entertainment, seamlessly integrating cultural heritage, environmental responsibility, and luxury experiences. Leading Ibiza’s transition to clean energy, The Pacha Group operates on 100% renewable power having avoided 538MtCO2e in 2024 and reducing carbon emissions 34%.

The Group’s commitment to LEED Certification has propelled Pacha Ibiza nightclub to achieve a groundbreaking milestone as the world's first and only LEED Platinum-certified nightclub, earning an impressive 81 points. This sets a new benchmark for sustainable nightlife, powered entirely by renewable energy and free from single-use plastics for an eco-friendly clubbing experience. The Pacha Hotel is now certified as Ibiza’s first and only LEED Platinum hotel with 83 points — while Destino Five Ibiza now operates fully on Green Power, contributing to the Group’s 34% carbon footprint reduction and accelerating the Balearics’ Net-Zero targets. Destino Five Ibiza has further advanced water stewardship, cutting usage by 40% through innovative recycling and conservation technologies, with the Group reducing water consumption by 7% in 2024.

The Pacha Group’s dedication to responsible sourcing procures fruits and vegetables grown in Ibiza under the Balearic 0KM program. Cementing its sustainability leadership, The Pacha Group has registered Destino Five Ibiza with the U.S. Green Building Council, targeting LEED Gold or higher certification.

The Group empowers local communities through The Pacha Foundation’s investment in over 35 Ibiza initiatives for social welfare, environmental conservation, cultural arts, and sports, ensuring sustainability remains at the heart of the brand’s legacy.

About The Pacha Group

The Pacha Group is a globally acclaimed lifestyle brand with a strong presence in various sectors such as music, leisure, entertainment, hospitality, and fashion. It extends its international influence through well-known destinations including Pacha Ibiza (a famed nightclub), Destino Five Ibiza and Pacha Hotel. Having celebrated its 50th anniversary in 2023, the Pacha Group is dedicated to sharing the essence of the Ibizan lifestyle with the world, characterised by a carefree, sophisticated way of life infused with creativity, music, and a spirit of acceptance.

Find out more here: pacha.com

About FIVE Holdings

FIVE Holdings is a vertically integrated, global luxury lifestyle group with a diverse global portfolio spanning hotels, real estate, branded residences, nightlife, fashion, music, and entertainment. Through FIVE Development, the Group delivers high-return, eco-luxe hotel, residential and hospitality projects in key international markets including FIVE Palm Jumeirah, FIVE Jumeirah Village, and FIVE LUXE JBR in Dubai; FIVE Zurich in Switzerland; and Destino Five Ibiza and Pacha Hotel in Spain. The Group also owns Pacha Ibiza nightclub, two fashion lines, FIVE Mode and The Pacha Collection, and exclusive venues such as Toy Room and WooMoon Storytellers, establishing FIVE Holdings as a global force in hospitality and entertainment.

Rated as the world’s top ESG ‘A’ company by ISS, FIVE Holdings leads in creating a Global Sustainable Entertainment Ecosystem. Its portfolio, valued at nearly AED 13 billion, includes internationally certified green assets in Dubai, Zurich, and Ibiza, all meeting LEED Gold or higher standards per ICMA and GBP guidelines.

Find out more here: fiveglobalholdings.com

What We’re Looking For

• Degree or formal qualification in Information Technology, Computer Science, Systems or Telecommunications.
• Relevant IT certifications in Networking, Systems or Security.
• Experience in IT support or coordination roles within Hospitality or other 24/7 operational environments, with the ability to support multi-site operations.
• Practical knowledge of Windows and MacOS operating systems, networks, cabling, Wi-Fi, core hospitality systems and incident management tools to resolve issues efficiently and support service delivery.
• Working knowledge of cybersecurity principles and data backup systems.
• Operates effectively in a fast-paced, on-site environment, showing flexibility during peak periods, strong problem-solving skills and clear communication with technical and non-technical stakeholders.
• On-site role requiring frequent travel between locations and flexibility to work outside standard hours during key events and openings.
• Impeccable communication skills, both verbal and written, with fluency in English and Spanish. Additional languages are a definite plus.
• Holds the legal right to work in Europe, including any required visas or work permits, in full compliance with local regulations.
• Personally settled on the island with accommodation already arranged is a must.
• Brings an outgoing presence, and an enthusiastic, ‘Can-Do!’ attitude that sparks the magnetic spirit of The Pacha Group.

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