Insurance Program Delivery Specialist

Factory Mutual Insurance Company; Madrid; Presencial; EUR 40.000 - 55.000; Jornada completa

Descripción de la vacante

A leading insurance firm in Madrid is seeking an Insurance Program Delivery Specialist to execute product delivery and provide support for small to mid-sized global accounts. The role requires strong customer service skills and the ability to manage insurance policy contracts and invoicing. Candidates should have a bachelor's degree, at least 2 years of relevant experience, and fluency in both Spanish and English. Competitive compensation is offered for this full-time position.

Formación

• At least 2 years of work experience in industrial property insurance or finance.
• Excellent oral and written communication skills in both Spanish and English.
• Ability to work under tight deadlines and adapt to change.

Responsabilidades

• Construct insurance policy contracts and invoices.
• Provide customer service for internal and external clients.
• Maintain client and broker contact information.

Conocimientos

Sales Experience

Time Management

Customer Service

Communication skills

Educación

Bachelor's degree

Herramientas

Microsoft Office (Word and Excel)

Descripción del empleo

Overview

FM is a market leading property insurer of the worlds largest businesses providing more than one third of FORTUNE 1000-size companies with engineering-based risk management and property insurance solutions. FM helps clients maintain continuity in their business operations by drawing upon state-of-the-art loss-prevention engineering and research risk management advising risk transfer capabilities and superior financial strength. To do so we rely on a dynamic culturally diverse group of employees working in more than 100 countries in a variety of challenging roles.

We are currently looking for an Insurance Program Delivery Specialist based in Madrid. This is a permanent full-time position. This position is responsible for executing insurance product and service delivery activities and providing high quality client support. The Insurance Program Delivery Specialist handles small to mid-sized global accounts of moderate complexity requiring technical know-how.

Responsibilities

• Constructs basic insurance policy contracts and invoices in accordance with negotiated terms and conditions territory requirements and company compliance.
• Assisting team members to ensure timely processing of underlyers and invoicing.
• Provides high quality customer service for internal and external client needs.
• Create master policies and associated documents.
• Responsible for the collection review and processing of prospect / client locations and values in corporate systems.
• Maintains client and broker contact information and document distribution instructions.
• Follows corporate procedures guidelines and governance for processing of insurance deliverables.

Qualifications

• Preferably a bachelor's degree and at least 2 years of work experience in the industrial property insurance market finance or other regulatory environment.
• Knowledge of Microsoft Office applications specifically Word and Excel
• Good Communication skills both oral and written.
• Team-player with ability to work independently.
• Problem‑solving abilities
• Ability to plan, organize and prioritize work
• Attention to detail and proofreading skills
• Self‑motivated
• Solid math aptitude and analytical skills
• Flexibility / adaptability to change works well under tight deadlines
• Ability to multi‑task
• Fluent in both Spanish and English - written & oral.
• Italian or French is a plus

Key Skills

Sales Experience, Time Management, Marketing, Customer Service, Communication skills, Retail Sales, Business Management, Outside Sales, Telemarketing, Insurance Sales, Medicare, Phone Etiquette

If you are interested in being considered for this position please apply via Job Postings within Career Center following the instructions.

Employment Type: Full‑Time

Vacancy: 1