Icelandic CSR | Onsite Barcelona Support Expert

Nordicrecruiters; Barcelona; Presencial; EUR 30.000 - 40.000; Jornada completa

Descripción de la vacante

A leading outsourcing/BPO team in Barcelona is seeking a dedicated Customer Service Representative fluent in Icelandic. In this full-time role, you will assist international travellers and accommodation partners, handling enquiries via phone and email. Candidates should have excellent communication skills and a problem-solving attitude. The role offers opportunities for career growth and additional perks, ensuring a supportive culture. Barcelona provides a vibrant lifestyle with affordable living costs and social opportunities, making it an ideal location for work-life balance.

Servicios

Private health insurance (with permanent contract)

Flexible remuneration

Transport or nursery school support

Coffee and fresh fruit provided

Onboarding training and continuous coaching

Formación

• Fluency in Icelandic (C2) required.
• Experience in customer service or contact center settings is a plus.
• Willingness to work onsite in Barcelona.

Responsabilidades

• Assist travellers and accommodation partners via phone and email.
• Clarify service, payment, and technical questions.
• Ensure excellent support and clear communication.

Conocimientos

Fluent Icelandic

Strong command of English

Interpersonal and communication skills

Proficiency in Office 365

Problem-solving attitude

Flexibility and adaptability

Herramientas

CRM platforms

Internal systems

Descripción del empleo

A leading outsourcing/BPO team in Barcelona is seeking a dedicated Customer Service Representative fluent in Icelandic. In this full-time role, you will assist international travellers and accommodation partners, handling enquiries via phone and email. Candidates should have excellent communication skills and a problem-solving attitude. The role offers opportunities for career growth and additional perks, ensuring a supportive culture. Barcelona provides a vibrant lifestyle with affordable living costs and social opportunities, making it an ideal location for work-life balance.