Hotel Operations Manager

Oasis Premium Recovery; Madrid; Presencial; EUR 60.000 - 80.000; Jornada completa

Descripción de la vacante

A luxury recovery retreat in Comunidad de Madrid is seeking a Hotel Operations & Wellness Coordination Manager. This role oversees hospitality and non-clinical wellness operations, ensuring a structured and supportive environment for clients in recovery. The manager will coordinate client activities while maintaining discretion and aligning services with individual recovery plans. Ideal candidates have extensive experience in luxury hospitality and a strong understanding of addiction recovery dynamics. Competitive compensation and a unique working environment are offered.

Formación

• Senior experience in luxury hospitality or wellness retreat management.
• Experience in addiction recovery or trauma-informed environments is preferred.
• Strong operational coordination and people-management skills are essential.

Responsabilidades

• Oversee the residential and wellness operations ensuring a supportive environment.
• Coordinate client schedules with therapy and wellness activities.
• Manage relationships between clients and wellness providers.

Conocimientos

Luxury hospitality experience

Operational coordination skills

Emotional intelligence

Discretion and integrity

Management of high-net-worth individuals

Descripción del empleo

Hotel Operations & Wellness Coordination Manager

Luxury Addiction & Mental Health Recovery Retreat)

Role Overview

The Hotel Operations & Wellness Coordination Manager is responsible for overseeing the full residential, hospitality, and non-clinical wellness operations of Oasis Premium Recovery, ensuring a highly structured, supportive, and discreet environment for clients undergoing addiction, burnout, and mental health recovery.

This role goes beyond traditional hotel management and requires a strong understanding of recovery dynamics, emotional vulnerability, boundaries, and structure. The manager ensures that hospitality services, wellness activities, and therapeutic schedules operate in seamless alignment with each client’s individualized recovery plan, while maintaining clear separation from clinical decision-making.

Expanded Key Responsibilities

1. Recovery-Sensitive Guest Experience

• Create and maintain a calm, predictable, and emotionally safe living environment
• Ensure staff interactions reflect trauma‑informed and recovery‑aware principles
• Monitor guest well‑being from an operational perspective and escalate concerns appropriately
• Maintain absolute discretion, confidentiality, and respect for client dignity

2. Supervision of Client Appointments & Scheduling

• Oversee and coordinate daily client schedules, including:
• Therapy sessions (individual & group)
• Wellness activities (yoga, fitness, mindfulness, bodywork)
• Medical or clinical appointments with external providers
• Ensure punctuality, smooth transitions, and minimal stress for clients
• Act as the operational point of contact between clients, therapists, wellness providers, and drivers
• Adapt schedules in response to client condition, energy levels, or recovery needs (within approved plans)

Note: This role coordinates logistics only and does not provide therapy, diagnosis, or clinical guidance.

3. Supervision of Wellness & Therapeutic Departments

• Oversee daily operations of all non‑clinical therapeutic and wellness services, including:
• Wellness practitioners
• Fitness and movement instructors
• Yoga, meditation, breathwork facilitators
• Massage and bodywork providers
• Ensure practitioners adhere to Oasis standards, ethics, and recovery‑sensitive conduct
• Coordinate schedules, space usage, and session flow
• Monitor quality, client feedback, and alignment with recovery goals

4. Accommodation & Facility Operations

• Full responsibility for residential units, communal spaces, and outdoor areas
• Supervise housekeeping, laundry, and maintenance teams
• Ensure facilities support recovery needs (quiet zones, privacy, safety, aesthetics)
• Maintain high luxury hospitality standards at all times

5. Food, Nutrition & Lifestyle Coordination

• Coordinate meal services with chefs and nutrition partners
• Ensure alignment with recovery‑supportive nutrition plans and dietary restrictions
• Oversee meal timing in harmony with therapy schedules
• Monitor guest satisfaction and wellness feedback

6. Staff Leadership & Recovery‑Aware Training

• Recruit, train, and manage hospitality and wellness support staff
• Ensure all staff understand:
• Addiction and mental health sensitivity
• Boundaries with clients
• Crisis awareness and escalation protocols
• Foster a calm, respectful, and highly professional team culture

7. Cross‑Functional Coordination & Reporting

• Work closely with:
• Program coordinators
• Case managers
• External clinics and therapists
• Senior management
• Provide daily operational updates and incident reports when necessary
• Support arrivals, departures, and transitions with heightened sensitivity

8. Compliance, SOPs & Risk Awareness

• Ensure operations comply with hospitality, health & safety, and internal recovery protocols
• Implement and maintain SOPs for:
• Client scheduling
• Wellness service delivery
• Emergency and escalation procedures
• Maintain clear documentation and audit‑ready operational records

Required Experience & Profile

• Senior experience in luxury hospitality, wellness retreat, or private residence management
• Demonstrated exposure to addiction recovery, mental health, or trauma‑informed environments
• Strong operational coordination and people‑management skills
• High emotional intelligence, maturity, and resilience
• Experience working with HNWI / UHNWI clientele
• Absolute discretion and ethical integrity

This Is NOT an Ordinary Hotel Role

The successful candidate must understand that :

• Guests are clients in recovery, not tourists
• Structure, routine, and calm operations are part of the recovery process
• Emotional sensitivity, boundaries, and predictability are critical
• Hospitality decisions can directly impact mental and emotional stability

Reporting Line

Reports to General Manager / Clinical Liaison / Managing Director

Works in continuous coordination with Recovery Program Leadership