Guest services officer

JR Spain; Barcelona; Presencial; EUR 25.000 - 35.000; Jornada completa

Descripción de la vacante

A prominent hospitality firm in Barcelona is looking for a Guest Services Officer. The ideal candidate will have at least one year of experience in customer service, demonstrating strong communication skills and a passion for guest satisfaction. You will assist guests, resolve issues, and need the ability to operate basic office equipment. Proficiency in English is required, and knowledge of additional languages is a plus.

Formación

• Minimum one-year experience in a customer contact position.
• Minimum one-year cash handling experience.
• Ability to operate basic office equipment.

Responsabilidades

• Assist and resolve guest issues and concerns.
• Communicate tactfully with guests and staff.

Conocimientos

Customer service skills

Strong communication skills

Organizational skills

Problem-solving abilities

Educación

Completion of high school or equivalency

Descripción del empleo

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The Guest Services Officer must be Friendly, Passionate, and Committed. Actively listens and extends assistance to resolve guest issues and concerns. A strong guest satisfaction disposition is mandatory, a people person, with a great sense of humor. The Guest Services Officer must possess outstanding hospitality, focused customer service, strong communication, organizational skills and effective decision-making abilities.

QUALIFICATIONS

Minimum hiring, language and physical requirements to perform the job.

Hiring Requirements:

• Minimum one-year experience in a customer contact position within the hotel field or related industry.
• Minimum one-year cash handling experience, and an understanding of US currency and exchange rates required.
• Proven customer service skills to interact appropriately with guests in a considerate, Professional and positive manner by showing concern and listening actively.
• Ability to communicate tactfully with guests, department heads and shipboard employees to resolve problems and negotiate resolutions.
• Ability to operate basic office equipment, including telephones, computers and copy machines.
• Completion of high school or basic education equivalency preferred.
• Must be willing to work onboard for 5-6 months.

Language Requirements:

• Required to speak English clearly and distinctly.
• Aptitude to read and write English in order to understand and interpret written procedures. This includes the ability to give and receive instructions in written and verbal forms and to effectively present information and respond to questions from guests, supervisors and co-workers.
• Ability to speak additional languages such as Spanish, French, German, Italian, Portuguese, Chinese, Japanese, Korean, Swedish, Norwegian, or Danish is essential.