Guest Services Officer

Royal Caribbean Group; Barcelona; Presencial; EUR 20.000 - 30.000; Jornada completa

Descripción de la vacante

A leading cruise line is seeking a Guest Services Officer passionate about providing excellent customer service. The officer will assist guests in resolving issues and ensure satisfaction by leveraging strong communication and decision-making skills. Applicants should have at least one year of experience in a related role, a background in cash handling, and the ability to work onboard for several months.

Formación

• Minimum one-year experience in a customer contact position.
• Proven customer service skills and cash handling experience.
• Ability to communicate tactfully and operate basic office equipment.

Responsabilidades

• Assist guests with issues and concerns, ensuring high satisfaction.
• Listen actively and negotiate resolutions with guests and staff.
• Provide clear communication in English and potentially additional languages.

Conocimientos

Customer Service

Communication

Organizational Skills

Decision Making

Educación

High school diploma or equivalent

Descripción del empleo

The Guest Services Officer must be Friendly, Passionate, and Committed. Actively listens and extends assistance to resolve guest issues and concerns. A strong guest satisfaction disposition is mandatory, a people person, with a great sense of humor. The Guest Services Officer must possess outstanding hospitality, focused customer service, strong communication, organizational skills and effective decision-making abilities.

QUALIFICATIONS

Minimum hiring, language and physical requirements to perform the job.

Hiring Requirements:

• Minimum one-year experience in a customer contact position within the hotel field or related industry.
• Minimum one-year cash handling experience, and an understanding of US currency and exchange rates required.
• Proven customer service skills to interact appropriately with guests in a considerate, Professional and positive manner by showing concern and listening actively.
• Ability to communicate tactfully with guests, department heads and shipboard employees to resolve problems and negotiate resolutions.
• Ability to operate basic office equipment, including telephones, computers and copy machines.
• Completion of high school or basic education equivalency preferred.
• Must be willing to work onboard for 5-6 months.

Language Requirements:

• Required to speak English clearly and distinctly.
• Aptitude to read and write English in order to understand and interpret written procedures. This includes the ability to give and receive instructions in written and verbal forms and to effectively present information and respond to questions from guests, supervisors and co-workers.
• Ability to speak additional languages such as Spanish, French, German, Italian, Portuguese, Chinese, Japanese, Korean, Swedish, Norwegian, or Danish is essential.