Global Operations Technician — Hybrid, Permanent Role

Europ Assistance; Madrid; Híbrido; EUR 30.000 - 45.000; Jornada completa

Descripción de la vacante

A major assistance service provider in Madrid is looking for an Operations Technician to oversee operational inquiries and improve processes. The role involves stakeholder management, KPI oversight, and collaboration with Account Managers. Candidates should have a Bachelor's degree and a high level of English proficiency. This position offers a permanent contract and a hybrid work model, alongside competitive benefits including meal vouchers.

Servicios

Competitive salary

Meal Vouchers

Discount Club

Flexible start time

Formación

• Initial experience with a solid understanding of claims management.
• Experience working in international and matrix-based environments.

Responsabilidades

• Be the point of contact for operational inquiries from partners, internal clients, and stakeholders.
• Maintain a global vision of partners’ operational priorities.
• Resolve operational challenges and manage escalations with partners.
• Prepare and present materials for operational committees.

Conocimientos

Operational inquiry management

KPI consolidation

Technical documentation

Change management

Stakeholder collaboration

Hands-on task engagement

English proficiency

Educación

Bachelor’s degree in IT, Business School, or Engineering

Descripción del empleo

A major assistance service provider in Madrid is looking for an Operations Technician to oversee operational inquiries and improve processes. The role involves stakeholder management, KPI oversight, and collaboration with Account Managers. Candidates should have a Bachelor's degree and a high level of English proficiency. This position offers a permanent contract and a hybrid work model, alongside competitive benefits including meal vouchers.