Global CRM Business Analyst

VITROLIFE A/S; Valencia; Híbrido; EUR 50.000 - 70.000; Jornada completa

Descripción de la vacante

A global healthcare leader in Valencia is seeking a Global CRM Business Analyst with extensive Salesforce experience. The role involves collaborating with stakeholders, optimizing business processes, and providing training to users. Ideal candidates have a degree in Business or Engineering, 5+ years in Salesforce, and strong communication skills. Join us to make a difference in the IVF sector while enjoying a collaborative and flexible work environment.

Servicios

Medical insurance

Flexible compensation options

Discounts on platform and gym memberships

Formación

• 5+ years of experience working with Salesforce, focusing on Core Clouds.
• Salesforce Administrator Certification or Salesforce Sales Certified is a plus.
• Fluent written and verbal English communication skills (B2-C1).

Responsabilidades

• Partner with stakeholders to understand their goals and challenges.
• Conduct requirement-gathering sessions and translate needs into specifications.
• Work with Salesforce teams to design scalable solutions.

Conocimientos

Salesforce expertise

Proactive optimization

Analytical skills

Excellent communication

Team collaboration

Educación

University degree in Business or Engineering

Herramientas

Salesforce Sales Cloud

Salesforce Revenue Cloud

Salesforce Marketing Cloud

Descripción del empleo

About the Role:

We are locking for a Global CRM Business Analyst with a focus on Salesforce Sales Cloud, Revenue Cloud, and in a global administration, you will work closely with our internal stakeholders and our external providers to make our business process of our different Business Areas more efficient. You will find and scale any development using best practices and help users to engage with Clouds like: Sales, RLM, Experience Cloud, and others.

Key responsibilities:

• Stakeholder Collaboration: Partner with business stakeholders to understand their goals, challenges, and requirements.
• Requirement Gathering: Conduct detailed requirement-gathering sessions and translate business needs into functional specifications.
• Solution Design: Work with Salesforce administrators and developers to design scalable and efficient Salesforce solutions, including Sales Cloud, Marketing Cloud and Revenue Cloud.
• Process Improvement: Analyse current processes (AS IS) and design optimized future processes (TO BE) to improve operational efficiency and user satisfaction.
• Documentation: Create and maintain detailed documentation for business requirements, user stories, process flows, and solution designs.
• Testing & Deployment: Oversee UAT and post-deployment validation to ensure successful implementation of changes and updates.
• Training & Enablement: Provide training and support to end-users, ensuring they are equipped to leverage Salesforce effectively.
• Project Leadership: Act as a project coordinator or lead for Salesforce-related projects, ensuring timely delivery and alignment with business objectives.
• Innovation & Best Practices: Stay updated on Salesforce releases, trends, and best practices to continuously improve the platform’s capabilities.

Requirements

• University degree (Business or engineering)
• 5+ years of experience working with Salesforce, with focus in Core Clouds.
• Experience in Sales, RLM, Experience Cloud, CPQ and Marketing Clouds is a plus
• Salesforce Administrator Certification or Salesforce Sales Certified is a plus
• Proactive approach to optimise Salesforce Strategy
• Experience collaborating with all business operations in an international setting
• Analytical and highly technically focused
• Adaptive, collaborative, professional and loves working in an ever-changing environment where you are constantly improving yourself, and your processes
• Excellent communication and interpersonal skills, with the ability to effectively communicate complex information to both technical and non-technical stakeholders.
• Fluent written and verbal English communication skills (B2-C1)

What We Offer:

• Opportunity to work in a leading global organization in healthcare and genetic services.
• Work in a multidisciplinary and international team.
• Supportive and collaborative work environment.
• Hands-on experience in system migration and healthcare data environments.
• A role that combines technology, data, and business insight.
• Medical insurance.
• Flexible compensation options.
• Discounts on our platform and gym memberships.
• Job stability in a growing and innovative company.

Ready to Make an Impact?

If you're passionate about using your skills to make a meaningful difference in the IVF sector and want to be part of a purpose-driven company, we’d love to hear from you.

Apply and join us in creating the future of fertility care - for the next generation.

Department
Sales

Locations
Valencia

Remote status
Hybrid

Employment type
Full-time

Global CRM Business Analyst