German-Speaking Technical Support Specialist Hybrid / Remote, Spain

Talentskillrecruitment; Barcelona; A distancia; EUR 25.000 - 32.000; Jornada completa

Descripción de la vacante

A leading talent recruitment agency in Barcelona is seeking a German-Speaking Technical Support Specialist. This role involves providing exceptional technical support to customers and requires native-level German fluency and strong technical skills. With a competitive salary and benefits, it's an excellent opportunity for candidates looking to join the growing BPO and Tech sectors in Spain.

Servicios

Comprehensive health insurance

Paid professional training

Relocation Package for international candidates

Formación

• Native or C2 German fluency is essential.
• Fluent English (B2+) is required for communication.
• Experience with IT support and ticketing systems is highly valued.

Responsabilidades

• Provide first and second-line technical support to German-speaking customers.
• Diagnose and troubleshoot software and hardware issues.
• Ensure customer satisfaction and document interactions in the CRM.

Conocimientos

German fluency

Technical troubleshooting

Communication skills

Herramientas

Zendesk

Descripción del empleo

Description

Talent Skill Recruitment is actively sourcing dedicated and technically skilled German-Speaking Technical Support Specialists to join our exclusive Talent Pool in Spain. We partner with leading global companies in the Tech, SaaS, and Telecom sectors that operate their multilingual support functions from dynamic Spanish cities like Barcelona and Malaga.

This is a fantastic opportunity to leverage your German fluency and technical aptitude to solve complex problems for the German-speaking market. By applying, you gain fast-track access to our clients' most attractive remote and hybrid positions.

This application places you in our network for immediate consideration for current and future career opportunities with our clients in Spain's growing BPO and Tech sectors.

Compensation & Benefits

• Base Salary : 25,000 32,000 (Highly competitive for the Spanish market due to language scarcity).
• Language Bonus : An additional supplement for native-level German fluency.
• Typical : Comprehensive health insurance, paid professional training, and potential Relocation Package for international candidates.

Responsibilities

• Provide first and second-line technical support to German-speaking customers (B2B or B2C) via phone, email, and chat.
• Diagnose and troubleshoot issues related to software, hardware, or subscription services with precision.
• Ensure high customer satisfaction and accurately document all interactions in the CRM system.
• Escalate complex, unresolved issues to specialized senior technical teams.

Requirements

• Native or C2 fluency in German (written and verbal) is absolutely essential.
• Fluent English (B2+ level) is required for internal communication and team meetings.
• Proven technical aptitude; experience with IT support, ticketing systems (e.g., Zendesk), or technical troubleshooting is highly valued.
• Excellent communication skills and a patient, problem-solving mindset.
• Must be eligible to work in the EU / Spain