German speaking Customer Support Specialist - Digital Advertising

Teleperformance; Barcelona; Presencial; EUR 22.000 - 26.000; Jornada completa

Descripción de la vacante

A global digital services provider in Barcelona is looking for a Verification Specialist. You will handle verification operations for new reviews while providing support to advertisers. The role requires C2-level German and fluent English, alongside strong organizational skills. This full-time hybrid position offers a salary of €22,200 gross/year with bonuses and additional perks such as relocation support, health insurance, and career growth opportunities.

Servicios

Relocation package

Private Health Insurance

Referral Program

Continuous skill development

Formación

• C2-level proficiency in German and fluent in English.
• Experience in customer service is advantageous.
• Ability to manage tasks independently while meeting deadlines.

Responsabilidades

• Process and validate submissions for new reviews and recertifications.
• Provide support for live advertisers and escalate photos requiring expertise.
• Evaluate provider quality and support retention through churn analysis.
• Guide businesses through onboarding processes.

Conocimientos

C2-level German

Fluent English

Customer service experience

Strong communication skills

Organizational skills

Attention to detail

Self-driven

Educación

Bachelor’s degree in Business or related fields

Descripción del empleo

Ready to elevate your career and join a fast-growing team in the digital world?

Join our dynamic team at Teleperformance in vibrant Barcelona and work on an exciting project withGoogle Local Services Ads— a game-changing tool for businesses everywhere!

Responsibilities:

• Verification Operations:Process and validate license, insurance, and business registration submissions for new reviews and recertifications.
• Support & Escalations:Provide phone/email support for live advertisers and review escalated photo submissions requiring language expertise
• Content Compliance:Provide responsive phone and email support for advertisers using review and related services.
• Performance Monitoring:Evaluate provider quality, collaborate on improvement initiatives, and support retention through churn analysis and reporting.
• Onboarding Assistance:Guide businesses through onboarding, ensuring all requirements are met for a smooth go-live process.
• Expert Guidance:Develop expertise in regional onboarding processes, advising businesses on verification requirements.
• Ad-Hoc Operations:Tackle additional tasks as needed in a dynamic, fast-paced environment.

• C2-level Germanand fluent English.
• Experience in customer service.
• Strong communication, organizational, and customer-facing skills with a keen eye for detail.
• Self-driven and able to manage tasks independently while meeting deadlines.

Preferred Qualifications:

• Bachelor’s degree in Business or related fields.
• 2+ years of experience in legal compliance, trust & safety, or verification, with familiarity in local legislation or government processes.
• Knowledge of home services industries (e.g., plumbing, electrical).

• Full-time (39 hours/week) hybrid position in Barcelona with a salary of €22,200 gross/year plus up to €1,000 gross/year in bonuses.
• Referral Program: Earn up to €2,000 for bringing friends, depending on the language/project.
• Relocation package
• Private Health Insurance.
• Continuous skill development and certifications.
• Clear career growth opportunities supported by coaches and a motivating team environment.
• Engaging workplace with bi-weekly, monthly, or quarterly contests and dynamic business casual culture.
• Prime office location at the World Trade Center, Barcelona, surrounded by the sea