German Speaking Customer Service Representative for Barcelona

The Lemon Consulting; Barcelona; Presencial; EUR 18.000 - 23.000; Jornada completa

Descripción de la vacante

A global technology firm in Barcelona is seeking a Customer Service Representative to manage customer calls from boutiques. The ideal candidate is proficient in German and will assist in resolving inquiries while maintaining service level agreements. This full-time role offers a competitive salary and comprehensive training, along with opportunities for bonuses and career development.

Servicios

Salary €20,500 gross/year

Bonus opportunities up to €2,000 gross/year

Career development programs

Formación

• Ability to handle customer calls effectively.
• Experience in logging details and resolving user demands.
• Knowledge of customer-specific applications.

Responsabilidades

• Handle incoming customer calls from boutiques and shops.
• Log call details and resolve user demands within SLA.
• Maintain knowledge of applications specific to customers.

Conocimientos

German language proficiency

Customer support skills

Communication skills

Descripción del empleo

Want to be part of an innovative and growing team? We are a global technology and services leader that powers the brands of the future. We help well-known brands—the ones you use every day—improve their businesses with technology and integrated solutions across more than 70 countries.

If you're looking to grow and be inspired, as a Customer Service Representative in Barcelona (on-site), you will be part of our team of game-changers who are powering the brands of the future in the fashion industry.

What you will do in this role

In everything we do, we believe in doing right by and for people—our clients, their customers, our people, our community, and our planet.

As a Customer Service Representative on our team, you will:

• Handle incoming customer calls from boutiques and shops, and resolve user demands.
• Log call details into call management systems and provide responses and resolutions within SLA.
• Maintain knowledge and expertise related to applications specific to individual customers.
• Ensure contractual SLA is maintained.

If you know German and want to live in Barcelona, APPLY NOW.

What's in it for you

In this role, we offer benefits that support your unique lifestyle:

• Full-time 39 hours/week permanent contract: rotating shifts between Monday and Saturday, from 08:00 to 20:00.
• Salary €20,500 gross/year + up to €2,000 gross/year in bonuses.
• Central location in Barcelona.
• Bring-a-friend (referral) bonus opportunities.
• Full paid training on the company and the project you'll be working on.
• Career development programs and specialized courses.