German Customer Service Advisor (Madrid)

Language Matters; España; Presencial; EUR 30.000 - 40.000; Jornada completa

Descripción de la vacante

A leading electronics brand in Madrid seeks a German-speaking Customer Service Advisor to provide top-tier support through phone, email, and chat. Responsibilities include assisting with product setup, resolving technical issues, and delivering exceptional service. The ideal candidate must be fluent in German and English and have experience in customer service. Competitive salary, relocation support, and opportunities for professional growth are offered.

Servicios

Relocation support including flight reimbursement

Performance bonuses

Holiday perks

Meal vouchers

Formación

• Fluent in German and a strong command of English.
• Experience in a customer service role is essential.
• Ability to operate multiple systems confidently.

Responsabilidades

• Deliver excellent customer service via various channels.
• Assist users with product setup and troubleshooting.
• Resolve technical issues related to products.

Conocimientos

Fluency in German (C2)

Fluency in English (C1 or higher)

Experience in customer service or technical support

Confidence using MS Office

Ability to multitask under pressure

Descripción del empleo

German Customer Service Advisor (Madrid)

Are you ready for a new adventure abroad? Join a leading electronics brand in the heart of Madrid, where innovation meets lifestyle. We’re looking for German-speaking Customer Advisors with strong technical insight and excellent communication skills to support our customers across Europe.

What you’ll do:

• Deliver top-tier customer service via phone, email, and chat
• Guide users through product setup and troubleshooting
• Share expert knowledge on product features and specifications
• Resolve technical issues related to hardware, software, and accessories
• Manage orders, returns, and exchanges with precision and care
• Keep customers informed about their order status
• Stay up to date on the latest tech trends and product updates
• Recommend products tailored to customer needs
• Maintain high satisfaction scores and contribute to service improvements

What’s in it for you:

• A full-time role in Madrid, one of Spain’s capital city
• Relocation support including flight reimbursement and help finding accommodation
• A competitive salary with performance bonuses, holiday perks, and meal vouchers
• A chance to grow professionally while enjoying the Mediterranean lifestyle

What you bring:

• Fluency in German (C2) and English (C1 or higher)
• Experience in customer service or technical support
• Confidence using MS Office and navigating multiple systems
• A proactive mindset and ability to multitask under pressure

To apply, please send your CV in English to Thomas. languagematters is acting as an employment agency in relation to this vacancy.

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