Front Office Supervisor - Kimpton Vividora Barcelona

Kimpton Vividora Barcelona; Barcelona; Presencial; EUR 30.000 - 50.000; Jornada completa

Descripción de la vacante

A luxury hotel in Barcelona is seeking a Front Office Supervisor who will be responsible for supervising the Front Office team while ensuring high-quality service. This role involves supporting team tasks, assigning work, resolving guest issues, and coordinating with Housekeeping. Candidates should have a Bachelor's degree in hospitality, over 2 years of supervisory experience, and fluency in the local language and English. Several employee benefits and professional growth opportunities are offered.

Servicios

Discounted international room rates

Professional growth opportunities

Training programmes

Uniform and laundry service

Meals whilst on duty

Private health insurance discount

Exclusive discounts for employees

Cool work environment

Formación

• 2+ years' experience working in Front Office department as supervisor.
• Proactive with a passion for service.

Responsabilidades

• Supervise the Front Office team and solve any issues.
• Respond to guest inquiries and resolve complaints.
• Coordinate with Housekeeping for room readiness.

Conocimientos

Fluent in local language

Fluent in English

Team-worker

Emphatic

Dynamic and energetic

Educación

Bachelor's degree in hospitality or related field

Descripción del empleo

What's the job?

As Front Office Supervisor you will be responsible for supervising the Front Office team, ensuring the service is on point and solving any issue reported by the team. You'll report to the Front Office Manager.

Your day-to-day

• Support the Front Office Manager with all required tasks.
• Assign work and supervise team members' performance in all Front Office procedures, including—but not limited to—guest check‑in and check‑out, lobby traffic and flow, luggage assistance, telephone operator services, and determining room rates and availability.
• Respond to guest inquiries and resolve issues and complaints in a timely, friendly, and efficient manner.
• Support and assist team members in handling guest inquiries and requests and in resolving guest complaints.
• Coordinate with Housekeeping to track readiness of rooms for check‑in.
• Schedule, assign daily work, lead pre‑shift meetings, inform and train team members.
• Monitor, observe and assist in evaluating team member performance.

What we need from you

• Bachelor's degree in hospitality or related field.
• 2+ years' experience working in Front Office department as supervisor.
• Must be fluent in local language and English; additional languages will be highly valuable.
• Proactive, positive, energetic, dynamic, emphatic, team‑worker and with passion for service.

What to expect from us

• Discounted international room rates.
• Room for professional growth in one of the largest hospitality companies.
• Training programmes and access to IHG's training tool.
• Uniform and laundry service.
• Meals whilst on duty.
• Private health insurance discount.
• Kimpton Benefits: our platform with exclusive discounts for employees.
• Cool work environment and lots of fun.