Front Desk Representative

beBeeCustomer; Esplugues de Llobregat; Presencial; EUR 20.000 - 30.000; Jornada completa

Descripción de la vacante

A customer services company in Esplugues de Llobregat is seeking an individual for a guest relations role. Responsibilities include managing check-in/check-out processes, providing administrative support to the manager, and ensuring exceptional customer service. This is a 6-month contract with possible renewal, requiring 40 weekly hours across shifts from Monday to Sunday.

Responsabilidades

• Establish and maintain a welcoming environment for guests.
• Foster strong relationships with clients to resolve issues efficiently.
• Ensure seamless check-in and check-out processes for guests.
• Verify necessary documents and payments are received before guest arrival.
• Process charges accurately upon check-out.
• Distribute work assignments to maintenance and housekeeping as reported.
• Provide administrative support to the Manager.
• Promote company products through exceptional customer service.
• Perform general office duties.
• Manage guest registration and key distribution.
• Coordinate mail and parcel delivery for staff and guests.
• Adhere to policies and procedures.

Descripción del empleo

Responsibilities

• Establish and maintain a welcoming environment for guests, serving as the primary point of contact for queries and concerns.
• Foster strong relationships with clients to resolve issues efficiently and effectively.
• Ensure seamless check-in and check-out processes for guests.
• Verify that all necessary documents and payments have been received prior to guest arrival and confirm rooms are ready.
• Accurately process charges upon check-out.
• Efficiently distribute work assignments to maintenance and housekeeping departments as reported to the front desk.
• Provide administrative support to the Manager as directed.
• Demonstrate in-depth knowledge of company products and promote core values through exceptional customer service.
• Perform general office duties, including correspondence, emails, filing, answering telephones, and maintaining the smooth operation of the reception area.
• Responsible for registering and unregistering guests, as well as managing key distribution when applicable.
• Coordinate mail and parcel delivery for both staff and guests, ensuring efficient distribution.
• Adhere to policies and procedures, ensuring any updates are understood and implemented accordingly.

Schedule

Monday to Sunday / Shifts / 40 weekly hours.

Start date

as soon as possible

Type of contract

6-month contract (with possibility to renew)