French Market Customer Advocate | FinTech Support

Financecolombia; Barcelona; Presencial; EUR 25.000 - 35.000; Jornada completa

Descripción de la vacante

Join Qonto as a Customer Service Officer to enhance customer satisfaction through effective problem-solving and support. In this dynamic FinTech environment, you'll collaborate with various teams to deliver exceptional service and contribute to improving our customer onboarding experience. We seek a bilingual candidate dedicated to customer service excellence and able to thrive in a fast-paced setting.

Servicios

Competitive salary package

Meal voucher

Public transportation reimbursement

Great health insurance

Employee well-being initiatives

Monthly team events

Formación

• Initial experience of at least 2 years in customer-facing roles, preferably in FinTech, SaaS, or financial services.
• Fluent in both English and French with exceptional written communication skills.
• Strong workplace organization and sense of priority.

Responsabilidades

• Provide exceptional customer support across multiple channels to resolve inquiries.
• Analyze daily customer problems and implement continuous improvements.
• Maintain internal processes to better respond to customer requests.

Conocimientos

Bilingual communication excellence

Customer service experience

Analytical problem-solving skills

Cross-functional collaboration

Adaptability in regulated environments

Herramientas

Zendesk

Intercom

Salesforce

Descripción del empleo

Join Qonto as a Customer Service Officer to enhance customer satisfaction through effective problem-solving and support. In this dynamic FinTech environment, you'll collaborate with various teams to deliver exceptional service and contribute to improving our customer onboarding experience. We seek a bilingual candidate dedicated to customer service excellence and able to thrive in a fast-paced setting.