First-Line Merchant & Tech Support (EN/FR)

Planet; Madrid; Presencial; EUR 30.000 - 40.000; Jornada completa

Descripción de la vacante

A leading technology company in Madrid is looking for a Merchant and Technical Partners Support Agent to provide top-notch technical support primarily via phone and email. The ideal candidate should have a strong customer service attitude and skills in MS Office. Fluency in both English and French is required. This role supports merchants and technical partners, ensuring a seamless customer experience. Embrace a hybrid work model with three office days weekly.

Servicios

Hybrid work model

Equal opportunity employer

Formación

• Strong customer service/support skills required.
• Fluency in English and French, both verbal and written is essential.
• Desire to continuously learn and adapt.

Responsabilidades

• Provide first line technical and administrative resolution to issues.
• Maintain the incident tracking system through all steps.
• Communicate proactively with key customers.
• Independently assign priorities to reported issues.
• Document knowledge and procedures.

Conocimientos

Customer service/support attitude

MS Office skills (especially MS Excel/Outlook)

Basic IT knowledge

Experience in Card Payment industry

Descripción del empleo

A leading technology company in Madrid is looking for a Merchant and Technical Partners Support Agent to provide top-notch technical support primarily via phone and email. The ideal candidate should have a strong customer service attitude and skills in MS Office. Fluency in both English and French is required. This role supports merchants and technical partners, ensuring a seamless customer experience. Embrace a hybrid work model with three office days weekly.