Field Service Engineer in Paper Industry (m/f/d) (Home Office)

Career Management GmbH; Madrid; A distancia; EUR 55.000 - 65.000; Jornada completa

Descripción de la vacante

A leading manufacturer in the paper industry is seeking a technical maintenance engineer for a remote role with regular client visits. The position involves maintenance, installation planning, and customer relationship management, requiring strong Spanish and English skills along with technical expertise. Ideal candidates will have over 5 years of experience and be proactive in their approach.

Servicios

30 days of vacation

Attractive salary

Work at home

Permanent employment

Full-time position

Travel cost allowance

International team environment

Formación

• 5+ years experience in a similar role preferred.
• Native Spanish proficiency, business-level English required.
• Valid driver's license and willingness to travel frequently.

Responsabilidades

• Perform maintenance on equipment and assess customer satisfaction.
• Oversee equipment installation and monitor performance.
• Coordinate installation meetings with customers.

Conocimientos

Customer relationship management

Communication

Proactivity

Technical drawing creation

Responsibility

Herramientas

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Descripción del empleo

Career Opportunities in Japanese companies - Building Connections, Shaping Careers

Our client is a manufacturer of materials and components used in the paper industry. The company is currently looking for a technical maintenance engineer to strengthen its sales activities in Spain. This position will be 100% remote, with regular client visits and occasional visits to the office in Germany.

• Maintenance and Customer Support

  • Perform regular maintenance on equipment.
  • Assess customer satisfaction and gather feedback.
  • Identify and address new customer needs.

• Installation Planning

  • Measure and survey installation sites.
  • Create detailed installation drawings and diagrams.

• Customer Coordination

  • Conduct meetings with customers to discuss installation schedules and task responsibilities.

• Installation and Follow-up

  • Oversee and execute equipment installation.
  • Monitor and follow up on the performance and effectiveness of installed equipment.

• Customer Relationship Management

  • Act as the primary point of contact for assigned customers.
  • Address customer inquiries and provide ongoing support.

• Native-level proficiency in Spanish and business-level fluency in English or higher.
• A valid driver’s license.
• Willingness and ability to travel frequently, with over 50% of the month spent on business trips.
• Proven experience in equipment maintenance and creating technical diagrams.
• A minimum of 5 years of experience in a similar role (e.g. sales engineer, technical sales engineer, field service engineer, mechanical engineer etc.)is preferred.
• Residing near Madrid or Barcelona is highly desirable.
• Strong sense of responsibility and the ability to build and maintain trust with clients.
• Openness to feedback and the ability to collaborate effectively with others.
• Strong communication skills to engage with both customers and company agents while focusing on engineering tasks.
• Proactive approach to work, taking initiative without waiting for detailed instructions.
• Proficiency in Microsoft Word, Excel, and PowerPoint.

• 30 days of vacation
• Attractive salary (55.000€ - 65.000€ p.a. depending on experience)
• Work at home
• Permanent employment
• Full-time position
• Travel cost allowance
• International team with numerous opportunities to utilise your language skills
• Dynamic and international working environment

We look forward to hearing from you!