Evening/Night Guest Service Agent

REMS; Málaga; Presencial; EUR 20.000 - 26.000; Jornada completa

Descripción de la vacante

A leading Airbnb management company in Málaga is seeking a Guest Service Agent to ensure a perfect guest experience. The role involves welcoming guests, assisting them, and providing local recommendations while maintaining quality standards. Ideal candidates will have strong communication skills in English and Spanish, with hospitality experience being a plus. This position offers a permanent contract with flexible scheduling options.

Formación

• Experience in customer service or hospitality sectors is a plus.
• Ability to adapt quickly in dynamic situations.
• Fluent in English and Spanish; other languages are a plus.

Responsabilidades

• Guide guests using communication tools.
• Welcome guests and assist during their stay.
• Offer additional services like guided tours.
• Provide recommendations on local attractions.
• Maintain communication with management teams.

Conocimientos

Good writing and spelling capabilities in English

Good writing and spelling capabilities in Spanish

Customer relationship capabilities

Knowledge of Andaluca

Receptionist experience in a hotel or AirBnB

Bachelor's degree in a relevant field

Educación

Bachelor's degree in a relevant field

Descripción del empleo

Your mission

Guest Service Agent at REMS

Summary

The Guest Service Agent is in charge of ensuring a perfect guest experience by: communicating, welcoming and assisting them during their stay, while ensuring the quality compliance of the properties. He is also responsible for reporting to the Property Managers and Property Leaders.

Responsibilities

• Guide our guests using our communication tools (PMS and phone calls).
• Welcome the guests to the properties and assist them during their stay (check‑in).
• Offer additional services to the guests (guided tours, extra cleaning, breakfast, etc.).
• Acknowledge and advise on tourist attractions (food & beverage recommendations, transportation, cultural events, etc.).
• Cover the reception of the guests in our office.
• Communication with the Property Management, Cleaning and Maintenance Departments on the specific operation needs.

Conditions and Benefits

Location: Malaga historic center.

Schedule: 5 days per week, 8 hours per day and 1 hour break. Detailed schedule will be defined by the Guest Service Team Leader every month.

Night shift: 00:00 to 08:00 am.

Evening shift: 16:00 to 01:00 or 17:00 to 02:00.

Possibility of part time scheduling starting from 30H/ Week.

Contract: Permanent employment contract with a trial period depending on profile.

Days off: 2 days per week.

Salary: Between 20,500 EUR and 25,500 EUR annually.

To go any further, please send your CV at: [e-mail]

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Your profile

Skills And Qualifications

• Good writing and spelling capabilities in English and Spanish (French and any other language is a plus).
• Be reactive, adaptive and improvise while facing issues.
• Having strong customer relationship capabilities.
• Good knowledge of Andaluca is a plus (restaurants, cultural sites, activities...).
• Experience as a receptionist in a hotel or AirBnB accommodation is a plus.
• A Bachelor's degree in a relevant field is a plus.

About Us

REMS is the top quality Airbnb management company in Spain.

We provide holiday experience to our guests and a full scope of services to property owners; Real Estate, Reform and Interior Design, as well as Rental Management and Housekeeping in the most valuable locations of the Costa del Sol.

Excellence and organization are our mottoes, our multicultural team is determined to face ambitious challenges, in order to grow and establish ourselves as a leader in the industry.