Enterprise SAM - Trusted Advisor for Growth & Renewals

NetApp; Madrid; Presencial; EUR 50.000 - 70.000; Jornada completa

Descripción de la vacante

A leading technology company is seeking a Support Account Manager to combine technical expertise with customer success skills, ensuring clients achieve maximum value from solutions. Responsibilities include managing multiple accounts, serving as the primary contact for customers, advocating for their needs, and identifying growth opportunities. The ideal candidate will possess strong communication skills and a background in customer-facing technical roles, particularly in the IT sector. Proficiency in both Spanish and English is required.

Formación

• 3-5 years in customer-facing technical roles.
• Strong communication and relationship-building skills.
• Ability to manage multiple accounts and priorities.

Responsabilidades

• Manage multiple commercial or enterprise customer accounts independently.
• Serve as the primary point of contact for customer communications.
• Act as the voice of the customer within NetApp.

Conocimientos

Customer Success

Technical Support

Sales Engineering

Relationship Building

Conflict Resolution

Educación

Bachelor's degree or equivalent experience

Herramientas

Salesforce

Gainsight

MS Office

Descripción del empleo

A leading technology company is seeking a Support Account Manager to combine technical expertise with customer success skills, ensuring clients achieve maximum value from solutions. Responsibilities include managing multiple accounts, serving as the primary contact for customers, advocating for their needs, and identifying growth opportunities. The ideal candidate will possess strong communication skills and a background in customer-facing technical roles, particularly in the IT sector. Proficiency in both Spanish and English is required.