Engagement Leader / Delivery Project Manager Conversational AI

Strategy Big Data; Madrid; Presencial; EUR 70.000 - 90.000; Jornada completa

Descripción de la vacante

A leading technology consulting firm in Madrid is seeking an Engagement Leader / Delivery Project Manager to lead AI and contact center technology projects. This position involves managing project outcomes and building client relationships, with regular travel required. Ideal candidates have over 8 years of experience in project management with a strong technical background. Competitive salary and support for professional development offered.

Servicios

Professional development and certification support

Competitive salary package

Travel allowance

Formación

• 8+ years of experience in project/program management or account management.
• Proven experience leading technology delivery projects.
• Strong knowledge of project management methodologies.

Responsabilidades

• Lead end-to-end delivery of AI and contact center technology projects.
• Manage project scope, timelines, budgets, and resources.
• Develop and maintain project deliverables such as plans and reports.

Conocimientos

Project management

Client relationship management

Technical knowledge of APIs and integrations

Presentation skills

Fluent English (C1 level or above)

Herramientas

PMP/Prince2

Agile/Scrum

Descripción del empleo

About the Role

We are seeking an Engagement Leader / Delivery Project Manager to join our team in Spain. In this role, you will act as the main point of contact for enterprise clients, leading the delivery of Conversational AI and Contact Center technology projects. You will leverage your strong technical background and project management expertise to ensure successful project outcomes, while building long-term client relationships.

This is a customer-facing role with regular travel (approx. 50%) to client sites across Spain and Europe.

Key Responsibilities

• Lead end-to-end delivery of AI and contact center technology projects.
• Manage project scope, timelines, budgets, and resources.
• Collaborate with clients to gather functional and non-functional requirements.
• Develop and maintain project deliverables (plans, schedules, risk assessments, reports).
• Coordinate cross-functional teams, subcontractors, and technology partners.
• Present project outcomes to stakeholders, providing recommendations and insights.
• Act as a trusted advisor, building strong relationships with client executives.

Requirements

• 8+ years of experience in project / program management, account management, or professional services.
• Proven experience leading technology delivery projects (ideally contact center, AI, analytics, or customer engagement).
• Strong knowledge of project management methodologies (PMP, Prince2, ITIL, Agile, Scrum or equivalent).
• Experience in customer-facing roles with excellent presentation and communication skills.
• Technical knowledge of APIs, integrations, analytics, IVR, voice systems.
• Fluent in English (C1 level or above); Spanish is a plus.
• Willingness to travel up to 50% of the time.

Nice to Have

• Experience with Conversational AI, Speech Analytics, Agent Assist, or Contact Center platforms.
• Previous experience in consultancy or system integrators delivering AI / Voice solutions.

What We Offer

• Opportunity to work on cutting-edge Conversational AI and Generative AI solutions.
• Dynamic and international environment.
• Professional development and certification support.
• Competitive salary package + travel allowance.