Engagement Leader / Delivery Project Manager Conversational AI

Strategy Big Data; Galapagar; Presencial; EUR 70.000 - 90.000; Jornada completa

Descripción de la vacante

A leading technology firm in Galapagar, Spain is seeking an Engagement Leader / Delivery Project Manager to oversee AI and contact center projects. The role requires 8+ years of project management experience and client-facing capabilities. Responsibilities include managing project scopes and timelines, collaborating with clients, and presenting outcomes to stakeholders. Regular travel (approx. 50%) to client sites across Spain and Europe is expected.

Formación

• 8+ years of experience in project/program management.
• Experience in delivering AI and contact center projects.
• Excellent communication and presentation skills.

Responsabilidades

• Lead end-to-end delivery of AI and contact center technology projects.
• Manage project scope, timelines, budgets, and resources.
• Collaborate with clients to gather functional and non-functional requirements.
• Develop and maintain project deliverables.

Conocimientos

Project management expertise

Strong technical background

Client relationship management

Descripción del empleo

About the Role

We are seeking an Engagement Leader / Delivery Project Manager to join our team in Spain. In this role, you will act as the main point of contact for enterprise clients, leading the delivery of Conversational AI and Contact Center technology projects. You will leverage your strong technical background and project management expertise to ensure successful project outcomes, while building long-term client relationships.

This is a customer-facing role with regular travel (approx. 50%) to client sites across Spain and Europe.

Key Responsibilities

• Lead end-to-end delivery of AI and contact center technology projects.
• Manage project scope, timelines, budgets, and resources.
• Collaborate with clients to gather functional and non-functional requirements.
• Develop and maintain project deliverables (plans, schedules, risk assessments, reports).
• Coordinate cross-functional teams, subcontractors, and technology partners.
• Present project outcomes to stakeholders, providing recommendations and insights.
• Act as a trusted advisor, building strong relationships with client executives.

Requirements

8+ years of experience in project / program management,