EMEA Technical Account Manager – Cloud Security & Onboarding

Upwind Security; Lecrín; Presencial; EUR 50.000 - 70.000; Jornada completa

Descripción de la vacante

A cloud security platform provider in Lecrín, Andalucía is seeking a Technical Account Manager to build strategic relationships with customers and ensure successful onboarding and adoption of their platform. The ideal candidate will have over 3 years in customer-facing roles, strong technical knowledge in cloud infrastructure and cybersecurity, and excellent communication skills. This role involves leading deployments and driving feature adoption to maximize customer satisfaction.

Formación

• 3+ years in customer-facing roles in SaaS, with experience in Technical Account Management, Solution Architecture, or similar roles.
• Strong technical background in cloud infrastructure (AWS, GCP, Azure), cybersecurity, or DevOps.
• Excellent communication, problem-solving, and relationship-building skills.

Responsabilidades

• Act as a strategic partner to the sales team post-sale, supporting account continuity.
• Lead the technical deployment of the Upwind platform post-sale.
• Serve as the primary point of contact for customers, addressing issues quickly.

Conocimientos

Customer-facing roles in SaaS

Technical Account Management

Cloud infrastructure (AWS, GCP, Azure)

Cybersecurity

DevOps

Communication

Problem-solving

Relationship-building

Educación

Relevant certifications in cloud or security

Descripción del empleo

A cloud security platform provider in Lecrín, Andalucía is seeking a Technical Account Manager to build strategic relationships with customers and ensure successful onboarding and adoption of their platform. The ideal candidate will have over 3 years in customer-facing roles, strong technical knowledge in cloud infrastructure and cybersecurity, and excellent communication skills. This role involves leading deployments and driving feature adoption to maximize customer satisfaction.