Dutch Customer Service Representative in Barcelona

Recruit4; Barcelona; Híbrido; EUR 30.000 - 50.000; Jornada completa

Descripción de la vacante

A leading recruitment agency is seeking a Customer Service Representative to join their team in Barcelona. This hybrid role requires native Dutch and excellent English communication skills. You will support customers as the first point of contact, ensuring their inquiries are managed efficiently. Enjoy a competitive salary, bonuses, and a relocation package, while experiencing the vibrant culture of Barcelona.

Servicios

Relocation package (flight ticket + accommodation)

Private health insurance

Ongoing training and career growth opportunities

Formación

• Customer-focused with a friendly and helpful approach.
• Strong communication skills (spoken & written).
• Organized, detail-oriented, and accurate.

Responsabilidades

• Act as the first contact for customer inquiries.
• Route questions to the right department quickly and accurately.
• Meet KPIs while delivering excellent service.

Conocimientos

Native-level Dutch (C2)

Excellent English (C1)

Customer-focused

Strong communication skills

Organized and detail-oriented

Team player

Descripción del empleo

Overview

Have you always wondered about what it would be like to start living and working abroad? We can make this dream a reality. With this job position, you will be living in Barcelona while working in a big communications company. You can fully experience Barcelona, explore the city's most famous street La Rambla, be amazed by the beautiful Sagrada Familia, visit the Picasso Museum, make new friends and learn more about Spanish culture. Not only can you experience Barcelona but you can also go on a mini adventure by exploring other cities and old towns in Spain. Want to finally make this dream come true? Then we have the perfect position for you

Your role

Do you enjoy helping people and solving problems? As a Customer Service Representative, you'll be the first point of contact for clients. You'll listen actively, direct their questions to the right place, and support them with clear solutions.

What You\'ll Do

• Act as the first contact for customer inquiries.
• Route questions to the right department quickly and accurately.
• Meet KPIs while delivering excellent service.
• Follow policies and procedures with accuracy and compliance.

What You Need

• Native-level Dutch (C2) & excellent English (C1)
• Customer-focused with a friendly and helpful approach.
• Strong communication skills (spoken & written).
• Organized, detail-oriented, and accurate.
• Team player with a positive attitude.

Desirable Skills

• Process improvement mindset.
• Collaborative & open to new ideas.
• Critical thinking & solution-oriented approach.
• Entrepreneurial and proactive attitude.
• Emotional intelligence for strong relationships.

What You Get

• Full-time, hybrid role (39h / week) in Barcelona.
• Competitive salary + interesting bonuses
• Relocation package : flight ticket + private studio accommodation.
• Private health insurance.
• Ongoing training, certifications, and career growth opportunities.
• Fun work culture with contests & events.
• Office at the one of the most beautiful places of Barcelona, right by the sea.

Location

Barcelona, Spain (hybrid)