Dutch Customer Care Specialist in Spanje

SportScoutz; Mijas; A distancia; EUR 22.000; Jornada completa

Descripción de la vacante

A leading sports App company is looking for a Customer Care Specialist to ensure optimal customer experience. Responsibilities include managing inquiries, reporting feedback, and ensuring customer satisfaction. Ideal candidates are native Dutch speakers, fluent in English, with strong problem-solving skills. This position offers a permanent contract, remote work flexibility, and various social benefits including a competitive salary of €22K gross annually.

Servicios

Permanent contract

23 vacation days + birthday off

Gympass discounts

Flexibility for events

Social benefits

Formación

• Experience in customer service or related field.
• Demonstrated ability to manage customer queries effectively.
• Proficiency in using productivity tools.

Responsabilidades

• Assist customers in using products for the best experience.
• Manage incoming chats and tickets with empathy.
• Report bugs and user feedback accurately.
• Ensure customer satisfaction and loyalty.

Conocimientos

Customer-oriented attitude

Excel knowledge

Native in Dutch

Fluent in English

Accountability

Personal organization

Empathy

Problem-solving

Descripción del empleo

Beschrijving

We are Europe’s largest racket sports App for players and clubs. Our goal is to socialize sports practice : through the app, players can book courts, find other players with similar skill levels, and join a social community dedicated to playing. Since 2017, Playtomic has earned the trust of national and international investors, consolidating it as one of the main European players in sports digitalization., and You will find +150 co-workers around the world with headquarters in Spain and offices in Italy, Portugal, Sweden, Finland, Belgium, UK, EEUU and Mexico.

Take a look to our candidate playbook to know us a little bit more!

Your mission

As a Customer Care Specialist, you will assist our customers with their questions and problems to let them have the best experience using our products.

What you’ll be doing

• Help customers to perceive the highest satisfaction and comfort. Contacts will mainly come from sports clubs using the Playtomic booking system and from players who make reservations through Playtomic app or website
• Manage the incoming chats and tickets offering empathy and technical knowledge.
• Report in the most accurate way bugs and feedback coming from our users. We want to provide the best experience for our customers, you will be part of this process
• Be responsible for Customer’s happiness. A happy customer is a loyal customer!

Who you’ll be playing with

Before starting the match, we want to share with you who your team players will be :

Customer Care Team, Customer Success Specialists, Onboarding Specialists, Regional Managers, and more!

Our Ideal "Player"

• Has a Customer-oriented attitude
• Good knowledge of Excel and other productivity tools
• Native in Dutch and fluent in English
• Great accountability and personal organization
• Proactive and curious, with the aim to improve continuously
• Able to demonstrate high empathy to our customers
• Lover of problem-solving in all possible circumstances

Extra points

• Fluent in French is a plus
• Based in Madrid
• Racket sports lover!

What’s in it for you

• Permanent contract and salary according to experience (in the range of 22K gross annual).
• Opportunity to work in a top international team, plus fun (who plays padel tennis at work?).
• 23 days of vacation + day off on your birthday + 2 days off for Wellness days in August.
• Remote work.
• Every year we organize all-hands where we spend time playing padel, tennis, in the pool, or having beers (post-Covid)
• Flexibility to attend or organize events.
• Social benefits (63 € a month in one of these : health insurance / tickets restaurant), flexible salary in training and kindergarten.
• Gympass discounts in several plans that include gyms, personal classes, access to free apps of wellbeing, nutrition etc.
• Software and enterprise tools for analysis, Marketing and Business Intelligence (Mix Panel – Meta Base – One Signal)

Our hiring process

• People Interview – First contact and cultural fit in Playtomic
• Technical Interview with the Head of the Customer Care team
• Final Interview with a Team member and the Head of the Customer Care team.

Its a remote job, so you can work from home, everywhere in Spain.

Contact Sander fonville via [e-mail] or on Linkedin for more information.