Digital Account Manager (Starting 2026)

TransPerfect; Madrid; Presencial; EUR 40.000 - 60.000; Jornada completa

Descripción de la vacante

A leading digital marketing agency in Madrid seeks a Digital Account Manager to enhance client retention and account growth through exceptional service. This role involves managing client relationships and overseeing digital marketing campaigns across various services including SEO, Paid Media, and Social Media. The ideal candidate will have over 4 years of experience in digital marketing, a Bachelor's degree, and exceptional communication skills. Proficiency in Microsoft Office and the ability to multitask in a dynamic environment are also required.

Formación

• Minimum 4 years of experience in digital marketing with client management.
• Ability to multitask and work under pressure.
• Experience managing budgets and client financials.

Responsabilidades

• Manage client relationships to drive retention and account growth.
• Create client-facing documents like proposals and reviews.
• brief and oversee multiregional strategies with production teams.

Conocimientos

Communication skills in English

Problem-solving

Attention to detail

Digital marketing knowledge

Client relationship building

Educación

Bachelor's degree in marketing or related

Herramientas

Microsoft Office

Descripción del empleo

OVERVIEW

The Digital Account Manager plays a critical role in driving client retention and account growth through exceptional client service. The role is responsible for building strong, long-lasting client relationships by ensuring excellence in delivery, clear communication, and strategic guidance. With expertise in digital marketing, the Digital Account Manager leads the planning and execution of international digital marketing campaigns, ensuring client objectives are met with measurable success. They are strategic, data-driven, and client-focused, with the ability to explain digital marketing concepts clearly to clients and colleagues.

DESCRIPTION

Work alongside the client services team to manage clients withing the Digital Marketing space across services including but not limited to : SEO, Paid Media, Social Media, Content Creation, Content Marketing and more as relevant to the role

Manage a book of business corresponding to experience level, responsible for client retention and growth targets for the assigned respective book of business, with support and oversight from Manager(s)

Create of client facing documents including but not limited to proposals, Quarterly Business Reviews, and deliverables as required for client(s) and account(s) success

Brief and oversee execution of multiregional strategies by our global digital production teams, acting as liaison with client stakeholders and agency partners

Perform quality assurance of deliverables to ensure adherence to strategy and brief and guarantee optimal content / campaign performance

Proactively identify and track opportunities to grow assigned accounts, upselling additional digital marketing services to existing clients with support of manager(s)

Manage budgets and account health aligned to company metrics in collaboration with Production teams.

Keep up to date on digital marketing trends, technologies and market leaders, and share this knowledge with colleagues and clients

Complete all other tasks that are deemed appropriate for this role and assigned by the manager / supervisor

REQUIRED SKILLS

Superior written and spoken communication skills in English

Independent, self-motivated, results-oriented and dynamic with careful attention to detail

Exceptional problem solving and critical thinking skills

Ability to work effectively under pressure to meet tight deadlines and challenging goals

Basic accounting, financial tracking of client budgets

Demonstrate an ability to : multitask in a fast-paced environment, work well with people from a variety of different backgrounds and cultures, build relationships with clients and co-workers, work independently and as part of a team and take active measures to solve problems and commit to a high level of service

Willingness to travel to offsite client or sales meetings as appropriate

Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook)

Comfortable in client calls, meetings and presentations as an active contributor and / or leader of calls / meetings

Familiarity with digital marketing practices, and continued evolutions in in Search Marketing, Content Marketing, Social Media Marketing and other digital marketing areas as relevant

Experience managing a book of business with financial targets, and budgeting marketing / media plans

Experience writing and explaining project briefs to multi-dimensional teams across digital marketing channels

REQUIRED EXPERIENCE AND QUALIFICATIONS

Minimum Bachelor’s degree or its equivalent in marketing, communications, journalism or other related

Minimum 4 years of experience in digital marketing, with experience managing clients engaged in SEO programs

Minimum 3 years of digital marketing agency experience, preferably in a client facing role

Strong IT literacy, including proficiency in Microsoft Word, Excel and PowerPoint

DESIRED SKILLS AND EXPERIENCE

Experience managing and / or servicing international accounts / clients

Knowledge of a second language

Experience managing clients engaged in Paid Media, Social Media, GenAI, and other Digital Marketing programs

Vertical specialization in Life Sciences, Travel, Finance, and / or B2B

Experience working on new business initiatives and / or agency pitch teams

Experience managing Enterprise level clients