Danish Customer Service Advisor (Travel) - Barcelona (hybrid)

Workster Jobs; Barcelona; Híbrido; EUR 30.000 - 50.000; Jornada completa

Descripción de la vacante

A leading travel customer support company in Barcelona is looking for a Danish-speaking Customer Service Advisor to deliver top-notch service to Danish travellers. This hybrid role requires outstanding communication skills and a passion for travel. Responsibilities include assisting customers with bookings and inquiries, resolving issues, and collaborating with various teams. The ideal candidate must possess relevant customer service experience, be fluent in Danish and proficient in English, and be eligible to work in Spain. A comprehensive benefits package is offered.

Servicios

Competitive salary

Private health insurance

Discounts on travel products

Professional development opportunities

Formación

• Fluent Danish required, proficiency in English necessary.
• Experience in customer service or call centers is an advantage.
• Strong communication, active listening, and interpersonal skills needed.
• Professionalism and empathy required for challenging situations.
• Eligible to work in Spain (EU passport or visa needed).

Responsabilidades

• Assist Danish-speaking customers with travel-related queries via multiple channels.
• Support bookings, cancellations, and provide accurate information.
• Resolve issues while ensuring a positive customer experience.
• Collaborate with teams to improve service delivery.

Conocimientos

Fluent in Danish (C1 or native)

Proficient in English (B2 or above)

Customer service experience

Excellent communication skills

Active listening skills

Team-focused

Descripción del empleo

Workster is seeking a Danish-speaking Customer Service Advisor to join an award-winning international team in Barcelona. This hybrid role is ideal for those passionate about travel, customer support, and delivering outstanding experiences to Danish travellers. If you are motivated by helping people and want to grow in a dynamic and multicultural environment, this opportunity is for you.

Customer Service Advisor Role – Travel Support for Danish Customers

• Provide first-class assistance to Danish-speaking customers via phone, email, and chat on travel-related queries.
• Support bookings, reservations, itinerary changes, cancellations, and general travel enquiries in a prompt and professional manner.
• Deliver accurate information regarding travel products, services, policies, and procedures.
• Resolve issues or escalate complex cases, ensuring a positive customer experience throughout each interaction.
• Collaborate with internal teams to improve service delivery and customer satisfaction.
• Maintain up-to-date knowledge of travel trends, product offerings, and industry regulations.
• Contribute to a positive team environment, embracing a multicultural and inclusive workplace in Barcelona.

Key Qualifications – Danish-Speaking Travel Customer Support

• Fluent in Danish (C1 or native) and proficient in English (B2 or above) for workplace communication.
• Customer service or call centre experience is an advantage, ideally in the travel, hospitality, or tourism sectors.
• Excellent communication, active listening, and interpersonal skills.
• Comfortable working with various digital systems, CRM platforms, and messaging tools.
• Ability to handle challenging situations with empathy, resilience, and professionalism.
• Team-focused with a proactive approach to problem-solving and a strong attention to detail.
• Eligibility to work in Spain (valid EU passport or visa required).

Working Conditions – Hybrid Customer Service Role in Barcelona

• Hybrid work setup: blend of remote work and in-office presence in modern Barcelona offices.
• Full-time permanent contract (40 hours per week), Monday to Friday working schedule.
• Comprehensive onboarding, ongoing training, and support for professional development.
• Multicultural and inclusive working atmosphere, with regular team activities and support networks.

Benefits – Why Join Us as a Danish Customer Service Advisor?

• Competitive salary package and performance-based bonuses.
• Private health insurance and additional wellbeing benefits.
• Discounts on travel products, flights, and accommodation for you, family, and friends.
• Clear progression paths, with access to learning opportunities and the chance to grow within a global company.
• Support with relocation and settling into vibrant Barcelona (where applicable).

Application Process – Join Our Travel Customer Service Team in Barcelona

• Complete your online application with your CV in English.
• Interviews conducted in Danish and English, including role-plays based on travel customer scenarios.
• Workster supports diversity and inclusion – applications from all backgrounds are warmly encouraged.

Start your journey with a leading travel customer support team and make a positive impact on Danish travellers worldwide. We look forward to receiving your application!