Customer Support with Norwegian for SAS Airlines (relocation to Warsaw, Poland)

Concentrix; Andalucía; A distancia; EUR 10.000 - 30.000; Jornada completa

Descripción de la vacante

A global customer service company is seeking a friendly and organized individual fluent in Norwegian for a customer support role. You'll assist customers with travel-related inquiries, ensuring they have a positive experience. A relocation package is offered, along with a salary of 9750 PLN gross monthly and social benefits. After a training period, enjoy a flexible hybrid work environment.

Servicios

Relocation package

Social benefits package

Private medical care

Life insurance

Coaching and mentoring

Formación

• Ability to communicate effectively and confidently with customers.
• Experience in customer service or travel assistance is a plus.

Responsabilidades

• Assist premium customers with travel-related inquiries.
• Guide partners through the booking process.
• Resolve issues impacting travel plans.
• Build connections with customers to enhance their experience.

Conocimientos

Fluent in Norwegian (C1)

Strong English skills (B2)

Positive attitude

Organizational skills

Descripción del empleo

Responsibilities

• You’ll be the friendly voice (or message!) our premium customers hear first when they need travel help. ️
• Guide our partners through booking flights, using online services, picking payment options, and enjoying loyalty perks.
• Jump in and save the day when someone’s travel plans hit a bump.
• Chat or talk with passengers - whatever helps solve their problem fastest.
• Create real connections. We want customers to remember you - the awesome human who helped them out.

Requirements

• You speak Norwegian fluently (C1) and your English is solid too (B2).
• You’re positive, patient, and open to whatever the day brings.
• You listen first, then speak clearly and confidently.
• You’re organized, on top of things, and can juggle tasks without dropping the ball.

What we offer

• Relocation package : transport + 2 weeks of accommodation!
• Salary : 9750 PLN gross monthly,
• After mastering the in the office for 6-9 months, enjoy the 50% of hybrid lifestyle - where home office means your couch is now a legitimate workstation!
• Social benefits package, MyBenefit cafeteria, private medical care (LuxMed), and life insurance.
• Embrace an international and diverse work environment that broadens your horizons.
• Benefit from our investment in your growth through coaching and mentoring, enhancing your skills and potential.