Customer Support Specialist - Spanish - Remote in Greece

Dila Recruitment; Málaga; A distancia; EUR 30.000 - 50.000; Jornada completa

Descripción de la vacante

A recruitment agency is looking for a Customer Expert to handle customer inquiries remotely. You will provide product information and troubleshoot issues for customers using vacuum cleaners and air purifiers. The ideal candidate excels in communication in both Spanish and English, with strong attention to detail and problem-solving skills. The role offers competitive salary, relocation support, and comprehensive training.

Servicios

Relocation support including flights and accommodation

Competitive monthly salary plus bonuses

Health care benefits

Professional growth opportunities

Free online Greek language courses

Formación

• Excellent writing and verbal communication skills in Spanish and English.
• Strong attention to detail.
• Good technical troubleshooting skills.

Responsabilidades

• Handle incoming phone calls, messages, and emails from customers.
• Provide assistance on vacuum cleaners and air purifiers.
• Troubleshoot technical issues and offer solutions.

Conocimientos

Excellent communication in Spanish

Excellent communication in English

Attention to detail

Technical troubleshooting

Problem-solving skills

Descripción del empleo

Overview

Position: Customer Expert

Work model: Remote

Location: Greece

Employment type: Full-time

What You Will Be Doing

• Handling incoming phone calls, messages and emails from customers.
• Providing information and assistance on products including vacuum cleaners, air purifiers, hair care tools and more.
• Troubleshooting technical issues and offering solutions to customer inquiries.
• Processing warranty claims, repairs and replacements.
• Offering product recommendations based on customer needs and preferences.
• Maintaining high customer satisfaction through professional and courteous communication.

Job Requirements

• Excellent writing and verbal communication skills in Spanish and English.
• Strong attention to detail.
• Good technical troubleshooting and problem-solving skills.
• Ability to handle unexpected changes and customer concerns with professionalism.
• Experience in customer support or technical support roles will be appreciated.

What We Offer

• Relocation support: Flights, accommodation & housing assistance all at no cost to you
• Competitive monthly salary, plus 2 extra salaries per year.
• Health care benefits and numerous other discounts.
• Full training by certified instructors on products and customer service techniques.
• Professional growth and development opportunities.
• Special events, community involvement and social responsibility initiatives.
• Free online Greek language courses.
• State-of-the-art premises providing a great working environment with relaxing break areas.

Key Skills

Design Engineering, Baan, Customer Service, Fund Management, ABAP, Elevator