Customer Support Specialist

Essence Coaching Group; A distancia; EUR 30.000 - 50.000; Jornada completa

Descripción de la vacante

An international coaching company in Spain is seeking a Customer Support Representative proficient in French and English. The role involves handling customer inquiries, troubleshooting technical issues, and assisting with purchases. Ideal candidates will have a customer-first mindset, excellent problem-solving skills, and 1-2 years of related experience. The position offers a salary of 1700 EUR gross per month with the potential for a hybrid work model after six months.

Servicios

Structured onboarding

Ongoing skill development

Relocation assistance

Potential for hybrid work model

Formación

• At least 1-2 years of work experience in BPO or experience with US customers.
• Advanced level proficiency in both French and English is required.
• Customer-first mindset and excellent communication skills.

Responsabilidades

• Handle inbound and outbound requests via phone, email, chat, and webform.
• Troubleshoot basic technical issues and provide effective solutions.
• Assist customers with spare parts search and purchases.

Conocimientos

French C1

English C1

Customer Service

Problem-solving

Descripción del empleo

Customer Support Representative - French English Are you a French-speaking professional with a passion for exceptional customer experience and technical troubleshooting Were looking for a dedicated Customer Support Representative (French English) to join our international team in Bulgaria. This is your chance to be part of a dynamic multilingual environment supporting one of the worlds leading heavy equipment brands. What Youll Do Handle inbound and outbound requests via phone email chat and webform from end consumers and CATs retailers. Troubleshoot basic technical issues and provide solutions effectively. Assist customers with spare parts search and purchases. Deliver accurate information and ensure every customer feels supported and valued.

What You Bring French C1 English C1 (Both languages at an advanced level are required). Customer-first mindset and excellent communication skills. Strong problem-solving ability and attention to detail. At least 1-2 years of work experience in BPO or experience with US customers.

Why Youll Love It Salary : 1700 EUR Gross per month. Access structured onboarding and ongoing skill development. Potential for a Hybrid work model after 6 months based on performance. Relocation assistance is available.

Key Skills

• Design Engineering
• Baan
• Customer Service
• Fund Management
• ABAP
• Elevator

Employment Type

Full Time

Experience

years

Vacancy

1