Customer Support Agent with Norwegian (Riga)

Wibit Consulting & Services (WibitCS); España; Híbrido; EUR 10.000 - 30.000; Jornada completa

Descripción de la vacante

A leading Outsourcing/BPO consultancy is seeking a Customer Support Agent to handle customer inquiries in Riga. Responsibilities include managing communications via phone, chat, and email, while ensuring quality service and adherence to project targets. Applicants should possess strong Norwegian and English skills, be willing to relocate, and demonstrate a positive attitude. This role offers paid training, hybrid work options after three months, and comprehensive medical insurance.

Servicios

Premium Medical Insurance

Work from Home on Late Shifts

Paid startup training

Opportunities for personal and professional development

Team-building activities

Formación

• Previous experience in an outsourced customer service environment is a plus.
• Willingness to relocate to Riga or already residing there.
• EU citizenship or valid work permit for Latvia.
• Minimum typing speed of 50 wpm with 90% accuracy.
• No remarks in a background check.

Responsabilidades

• Handle incoming message requests from customers over phone, chat, and email.
• Record case resolutions in the contact center tool.
• Communicate effectively with internal and external contacts.
• Meet quality standards on all handled contacts.
• Attend trainings as necessary.

Conocimientos

Upper-Intermediate Norwegian (B2)

Fluent English (C1)

Computer literacy

Teamwork

Problem-solving

Positive and self-motivated attitude

Descripción del empleo

In collaboration, we are working with a leading Outsourcing/BPO consultancy who is seeking to onboard a Customer Support Agent in Riga, Latvia.

Work Model: On-site

Location: Riga, Latvia
Employment Type: Full-time

Duties and Responsibilities

• Handle incoming message requests from customers of a payment platform over phone, chat, and email, providing resolutions.
• Record case resolutions in the contact center tool based on client communication.
• Ensure that cases are resolved within the case life cycle.
• Escalate priority issues per client specifications to the immediate lead if applicable.
• Work independently and within a team to achieve targets.
• Communicate effectively with internal and external contacts.
• Provide exemplary customer experience.
• Meet quality standards on all handled contacts.
• Follow the schedule of work days and hours, being ready to start working on time.
• Handle contacts while maintaining the targets defined for the project: response time, handle time, and resolution rate aligned with project KRAs.
• Consider any additional ad hoc tasks that may contribute to better service to the client or improvement of your KPIs.
• Attend trainings as necessary.

Requirements

• Upper-Intermediate Norwegian (B2) and fluent in English (C1) language, both verbal and written.
• Previous experience in an outsourced customer service environment is a plus.
• Willingness to relocate to Riga or already residing there.
• EU citizenship or valid work permit for Latvia.
• Computer literacy, with a minimum typing speed of 50 wpm with 90% accuracy.
• Optimistic, friendly, positive, and self-motivated personality.
• Ability to work in a team and focus on problem-solving.
• Ability to work shift hours/part-time (to the extent legally possible), adapting quickly to changes in prioritization.
• No remarks in a background check, e.g., no criminal record, and willingness to participate in the background check process during recruitment.

Offer

• Paid startup training and professional development sessions.
• Shifts within the line operating hours from 07:30 AM - 12:30 AM, Monday to Sunday, 40 hours a week.
• Hybrid work (performance-dependent) might be considered after the initial 3 months of employment.
• Relocation support provided.
• A dynamic and diverse job in a pleasant and modern environment.
• Opportunities for personal and professional development.
• Team-building activities to enhance team spirit.

Employee Benefits

• Premium Medical Insurance: Comprehensive coverage for you and your family (spouse and dependents), including routine health checks, dental, vision, prescription drugs, mental health support, and more.
• Work from Home on Late Shifts: Option to work from home whenever you work late shift hours ending beyond 9 PM, providing you with the flexibility to manage your schedule effectively.

If you’re ready to join an exciting customer support team in Riga, apply now!