Customer Success Specialist (Trading)

JR Spain; Zaragoza; Presencial; EUR 30.000 - 50.000; Jornada completa

Descripción de la vacante

A leading renewable energy software provider is seeking a Customer Success Specialist in Zaragoza. The role involves guiding customers, building relationships, and providing feedback to improve products. Candidates should have strong communication skills in English and experience with electrical trading. The position offers flexible working hours, remote options, and 22 vacation days plus holidays.

Servicios

Flexible working hours

Remote working options

22 vacation days plus holidays

Summer hours

Formación

• High level English (B2 or above) is required.
• Experience with electrical trading is needed.

Responsabilidades

• Provide feedback from customer requests to Product.
• Guide customers from purchase and ensure maximum value from products.
• Build and maintain strong customer relationships.
• Follow up on accounts and maximize adoption and retention.
• Collect user feedback for product development.
• Identify new product opportunities with sales teams.
• Analyze product usage and represent the voice of the customer.

Conocimientos

Good communication skills in English (B2 or above)

Experience working in electrical trading teams

Descripción del empleo

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Job Reference:

512628429088725401632464

Job Views:

1

Posted:

23.07.2025

Expiry Date:

06.09.2025

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Job Description:

Isotrol is a worldwide market leader in Energy Market Trading Software Solutions and Renewable Power Plant Control Solutions. We help companies in the renewable energy sector transform efficient renewable power plant control ideas into software solutions. We have been powering the largest energy companies for over three decades, managing more than 100+ GWTs globally. This is only the beginning.

At Isotrol, we are creating SaaS solutions with cutting-edge technology to serve large clients and adapt to all companies in the sector. Our work is deeply connected to creating a more sustainable world. Our team of over 350 people across Spain, USA, Mexico, Brazil, and Chile delivers expertise, passion, and commitment to support our clients' pursuit of sustainability.

The Position:

We are seeking a Customer Success Specialist to join our Trading team.

Your key responsibilities:

• Providing feedback from customer requests to Product.
• Guiding customers from purchase, leading onboarding, and ensuring they derive maximum value from Isotrol products.
• Building and maintaining strong customer relationships, understanding their goals, and aligning Isotrol products to help achieve them.
• Following up on accounts, acting as an expert advisor to maximize adoption and retention.
• Collecting and passing on user feedback for product development.
• Identifying new product extension opportunities in collaboration with sales teams.
• Analyzing product usage to identify actions and success stories, representing the voice of the customer.
• Having extensive knowledge of participation in Iberian wholesale electricity markets.

Your skills and experience:

• Good communication skills in English (High level, B2 or above) and/or other languages.
• Experience working in electrical trading teams.

What we offer:

• Flexible working hours at start and end of the day.
• Remote working options.
• Holidays: 22 days + 24th and 31st December.
• Summer hours: 8:00 to 15:00 from July 1st to August 31st.

We are committed to diversity and encourage applications from underrepresented groups. We support equality and welcome all applicants. If you require adjustments due to disability or medical conditions during recruitment, please discuss this with your recruiter.